Default Work Shift:
Day (United States of America)
Hours:
40
Salary range:
$19.28 - $28.54
Schedule:
Full Time
Shift Hours:
8 Hour employee
Department:
Admitting
Job Objective:
Ensures that all patients have a satisfying registration experience and are provided with choices, options and counseling to assist them in making their healthcare decisions. Serves as the first point of contact for patients/visitors and graciously answers questions and assists in providing directions as needed. Coordinates notification to Admitting staff to ensure timely registration process is implemented. Education:
Required: High school diploma, GED or higher level degree
Preferred: Bi-Lingual
Licensure/Certification:
N/A
Experience:
Preferred: Two (2) years of experience in healthcare setting or customer service Reports To: Supervisor, Manager, Director
Supervises: N/A
Ages of Patients: All Ages
Blood Borne Pathogens: Minimal/ No Potential
Skills, Knowledge, Abilities:
Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.), Computer literate in usage of (Word, Excel, Outlook, etc), Excellent Customer service, excellent communication skills, Verbal and written skills and the ability to deal with difficult and stressful situations in a calm and professional manner
Essential Responsibilities
1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
2. Greets patients/visitors and provides assistance as needed.
3. Maintains awareness of patient sequence order during waiting period.
4. Assists in the proper identification of patients that need to be registered by Admitting/Registration personnel.
5. Constantly stays in contact with patients in lobby to ensure they are comfortable and informed.
6. Respects at all times the Confidentiality of patient information and maintains a high level of discretion.
7. Maintains wheelchair availability at all times in the lobby area.
8. Organizes and maintains cleanliness of work area and supply cabinets.
9. Reviews E-mail notifications on a daily basis and responds within 24 hours if appropriate.
10. Performs all other duties as assigned.
There's no better place to live, work, play, and prosper. At our award-winning medical facilities located in the Coachella Valley, you'll be part of a five-star team with other top health care professionals.
In 2024, we were honored to be named to Forbes' prestigious America's Best Employers List for the third time, a testament to our dedication to providing an exceptional work environment. Eisenhower Health is the sole employer in the Coachella Valley to receive this esteemed designation, solidifying our reputation as an outstanding place to build a career.
Our dedication to delivering high-quality, compassionate medical care is evident in our rankings. According to U.S. News & World Report, we hold the esteemed position of #1 in the Inland Empire and #12 in California among hospitals. Our Magnet recognition underscores our commitment to nursing excellence and quality patient care.
Our commitment to excellence extends beyond awards; we are the only hospital in Riverside County to have received a five-star rating three years in a row in the USA Government Rating System, a distinction awarded to just 10% of hospitals nationwide.
We take pride in fostering an inclusive environment for all. With a score of 95 out of 100, we have been designated as an "LGBTQ+ Healthcare Equality Top Performer" by the Human Rights Campaign, highlighting our dedication to providing compassionate care to all members of our community.
Our commitment to patient safety is unwavering, as demonstrated by our "A" grade in the Leapfrog Hospital Safety Grade for Spring 2023.
At Eisenhower Health, we don't just set standards; we raise them. Join our team and be part of an organization that is consistently recognized for excellence in health care and workplace satisfaction. Your career at Eisenhower Health will be marked by growth, innovation, and the opportunity to make a meaningful impact on the lives of our patients and the community we serve. Eisenhower Health is an EEO.
