Your job is more than a job
🚨 Be the Calm in the Chaos—When Every Second Counts
In the Emergency Department, no two moments are the same—and your role is critical.
As a Patient Access Associate, you’re often the first point of contact during some of a patient’s most stressful and urgent situations. Whether it’s an unexpected emergency or a critical moment, you bring calm, clarity, and compassion from the very start.
Your ability to stay focused, organized, and empathetic helps patients and families feel supported—even in high-pressure situations.
💼 What You’ll Do (aka Keep Things Moving in Critical Moments)
Greet and assist patients and families with urgency and empathy
Register patients quickly and accurately during emergency visits
Verify insurance, demographics, and required documentation
Communicate clearly and compassionately in high-stress situations
Support admissions, transfers, and discharges as needed
Partner with clinical teams to maintain patient flow and efficiency
⚡ What Makes You Great in the ED
You thrive in a fast-paced, high-acuity environment
You stay calm, focused, and professional under pressure
You can multitask without sacrificing accuracy
You lead with empathy while maintaining efficiency
You communicate effectively with patients, families, and care teams
🧠What You Bring
Strong customer service skills and emotional intelligence
High attention to detail and accuracy
Ability to prioritize and adapt quickly in real time
đź“‹ Minimum Requirement
High School Diploma or GED (or equivalent experience)
🎯 Why This Role Matters
In the Emergency Department, patients don’t have the luxury of planning ahead—they rely on you in critical moments.
Your role helps create order, clarity, and support when it’s needed most.
💙 Make a difference when it matters most—one patient, one moment at a time.
WORK SHIFT:
Variable Hours (United States of America)
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
Your extras
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
We believe a hospital should actually be hospitable.
We’re a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.
Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana’s first freestanding children’s hospital, we’ve grown into a healthcare system that’s built to serve the unique needs of our communities and families across New Orleans, the Gulf Coast and beyond.
We believe in treating the whole patient, not just the condition. When you visit an LCMC Health facility, you will get the care that is best for you and your family because we believe that shared beliefs and positive outlooks are what drive our exceptional care.
We offer nine hospital locations: Children’s Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, West Jefferson Medical Center, Lakeview Hospital, and Lakeside Hospital. We also deliver world-class care close to home through a network of urgent care centers across the greater New Orleans area in addition to our physician practices. With over 2,200 board-certified physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.
We’ve got a rich history, but our sights are set on what comes next. We’re committed to leading the way to a healthier future for the Gulf Coast. That’s why we partner with local universities to bring the latest in care to our patients, and to train the next generation of healthcare professionals that will make a difference right here in our communities.
