Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
Baptist Health Care is a community-owned, not-for-profit health care organization based in northwest Florida that is committed to helping people throughout life’s journey. Baptist continuously strives to be a national leader in quality and service, and the organization includes three hospitals, four medical parks, Andrews Institute for Orthopedic & Sports Medicine and a large network of primary care and specialty physicians.
PRN Day/Mid shifts 7a-7p, 8a-8p, 9-9p, 10a-10p, 11a-11p
The ideal candidate would have some experience with patient registration and insurance verification within a healthcare facility and be willing to work 1-2 shifts per week.
The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record database, and performing general clerical duties. In this position, it is imperative that you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. The ability to multitask is a must.
The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments, and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities, including collecting payment, and any needed follow-up activities required.
The Patient Access Advocate provides the highest level of customer service to patients/family at the time of service through registration interactions, as well as providing wayfinding to patients and/or visitors.
High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and the ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
One (1) year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).
This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.
This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators, and filing cabinets, and has moderate noise exposure.
Non-exempt. Incumbent will be scheduled based on operational need. Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.
We are the pioneers of the combined emergency room and urgent care experience. We began in 2008 and now serve over 500k patients annually as a joint-venture partner with health systems coast to coast. Health systems across the country continue to partner with Intuitive Health because of our proven retail model and implementation expertise. Intuitive Health is now partnered with more than 20 hospital systems nationwide with nearly 100 combined ER and Urgent Care facilities open or in development coast to coast. We bring a globally recognized customer service model to health systems that want to exceed expectations in their communities and grow market share with the only dual model full-service Emergency Room and Urgent Care offering the right care, at the right price, close to home.
