Job Description

Posting number: 0804799

Department: Health and Human Services

Job classification: Community Health Worker (Comprehensive Class Spec)

Posting type: Open & Promotional

Categories: Health Education

Summary

Pathways to Community is a collaborative partnership between the Coconino County Sheriff’s Office and Coconino County Health and Human Services (CCHHS) that provides support for individuals entering and leaving the Coconino County Jail. Individuals being released from custody receive immediate connection to social, behavioral, housing, transportation, and legal services.

The Pathways to Community – Community Health Worker will be housed at the Pathways to Community reentry site located adjacent to the Coconino County Sheriff’s Office Complex, with limited access to the detention facility. This position will be responsible for conducting screenings with clients to identify needs, assisting with reentry resource navigation, making appropriate referrals, and attending court hearings. The Community Health Worker will participate as a member of the on-site Pathways team and play an essential role in supporting individuals throughout the reentry process.

COMMUNITY HEALTH WORKER I

Under direct supervision, performs work of moderate difficulty in community re-entry and community health work for the Pathways to Community Program. Conducts all client screenings for Pathways, performs resource navigation work, outreach to promote, maintain, and improve individual and community re-entry success; performs related work as assigned.

COMMUNITY HEALTH WORKER II

Under general direction, is responsible for work of moderate difficulty in performing professional community re-entry and community health work for the Pathways to Community Program; performing related work as assigned.

Please Note: This is a Limited Appointment position funded by the Pathways to Community Legislative Fund and is set to end June 30, 2027.

Examples of duties

COMMUNITY HEALTH WORKER I

• Serves as a primary point of contact with Pathways to Community clients as they are booked into the Coconino County Detention Facility and engages clients as they are released and receiving services at Pathways
• Conducts screenings on individuals booked into the Coconino County Detention Center to determine their needs and inform the development of individualized reentry plans
• Monitors and tracks progress of individuals in the program and adjust services as needed to ensure success
• Documents all client interactions and service delivery progress in accordance with program policy and protocol
• Works to improve health equity and resource availability for clients by participating on Pathways service team, attending case staffing’s and collaborates with other Pathways team members.
• Conducts outreach to clients for post-release follow-up
• Serves as a liaison between Pathways to Community, Pathways partners, clients, and the community to facilitate access to services and improve the quality and cultural proficiency of service delivery.
• Works closely with community partners to provide a seamless network of support services to individuals
• Maintains accurate and complete records of all program activities
• Remains informed on best practices and emerging trends in reentry programs and services
• Works closely with teams of professionals to assess the needs of each individual and provide a range of support services to help them successfully reintegrate into their communities.
• Identifies or contacts members of vulnerable populations
• Interprets, translates, or provides cultural mediation related to health services or information for community members
• Provides feedback to Health and Human Services programs regarding improving service accessibility or acceptability
• Refers community members to needed health and social services or other identified needs; assists community members in navigating systems of care
• Provides health education or otherwise disseminates medical, behavioral, or dental health information to school groups, community groups, or targeted (identified/prioritized) families or individuals, in a manner consistent with cultural norms
• Maintains updated client records with plans, notes, appropriate forms, or related information
• Advocates for individuals or community health needs with government agencies or health services providers
• Attends community meetings or health fairs to understand community issues, build relationships with community members, and provides resources to care and services
• Contacts clients in person, by phone, or in writing to ensure they have completed required or recommended actions
• Distributes flyers, brochures, or other informational or educational documents to inform members of a vulnerable community
• Performs related duties

COMMUNITY HEALTH WORKER II

• Performs the duties of a Community Health Worker I
• Provides administrative support to Pathways Manager as assigned, including supporting case staffing management and chart review as assigned
• Remains informed on best practices and emerging trends in reentry programs and services
• Conducts outreach to community resources to partner in proving trainings and support to clients
• Provides resource navigation for self-directed client re-entry, or otherwise disseminate medical, behavioral, or dental health information to school groups, community groups, or targeted (identified/prioritized families) or individuals in, in a manner consistent with cultural norms.
• May be responsible for the development of additional trainings are required for the population(s) served
• Complete quarterly file reviews and post-screening report audits

Essential functions of this position include but are not limited to: driving; working with and around others, co-workers, clients, agencies, etc.; working alone; dealing with interruptions; repetitive motion (hand/wrist) for computer input and driving; vision acuity (near/far); hearing and speech for ordinary conversation; touch/finger dexterity for computer work.

Qualifications

COMMUNITY HEALTH WORKER I

Two years of experience in a directly related role serving a community-based or vulnerable populations; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

ADDITIONAL REQUIREMENTS:

Must obtain an Arizona driver's license by date of hire and maintain it throughout employment. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report. Fingerprint clearance may be required.

COMMUNITY HEALTH WORKER II

Three years’ experience in a directly related role serving a community-based or vulnerable populations; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

ADDITIONAL REQUIREMENTS:

Must obtain an Arizona driver's license by date of hire and maintain it throughout employment. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report. Fingerprint clearance may be required.

This position is safety sensitive.

This position is non-exempt from overtime.

PREFERRED QUALIFICATIONS:

Experience, including professional OR personal lived experience navigating behavioral health/substance use/criminal justice systems. A combination of professional and lived experience, an awareness of resources available to justice involved individuals, and a passion for serving this community.

The ideal candidate will have experience working respectfully with individuals facing significant challenges, including people experiencing homelessness, behavioral health needs, and those involved with the criminal justice system. They should be well-connected to the community and have a genuine passion for supporting justice-involved individuals. This candidate will bring meaningful lived experience that relates to the role and be willing to share that experience appropriately with clients, helping them build strong, trusting connections with the people Pathways serves. They should be compassionate, conscientious, detail-oriented, and reliable. The ideal individual will take initiative, demonstrate a strong work ethic, be accountable, and collaborate effectively with others, including County departments and community partners.

Supplemental information

Working knowledge of:

• The challenges faced by people reentering society after incarceration and being able to develop effective programs to address these challenges
• Programs and services provided by governmental and non-governmental organizations that work to improve the health of the community
• Basic public health issues, methods, and principles
• Criminal justice systems
• Substance use disorders
• Principles and practices of crisis intervention
• Social determinants of health and engaging vulnerable populations
• Helping others improve their health status and quality of life
• Relevant public health trainings and educational resources to support public health goals and improve individual outcomes
• Business English, spelling and arithmetic, punctuation, and grammar
• Office practices and procedures

Skill in:

• Interpersonal skills, community building, and conflict mediation
• Social skills which demonstrate empathy and support
• Delivering trainings and providing individual communication/coaching
• Utilizing Microsoft Office applications and web-based technologies
• Interacting and communicating effectively with individuals from different cultural and socioeconomic backgrounds-Successfully supervise and motivate clients
• Following instructions with a minimum of direction
• Following and giving clear directions
• Working independently and make decisions within the framework of established guidelines
• Working cooperatively and effectively in a team environment
• Motivational interviewing

Ability to:

• Utilize behavior management strategies
• Conduct assessments
• Adapt to individual needs of client
• Understand and maintain confidentiality of client information
• Accept, understand, and relate to clients who have behavioral, emotional, learning, or physical disabilities
• Successfully manage competing demands
• Work impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds
• Work within a team environment and collaboratively to accomplish common goals and objectives.
• Perform duties with demonstrated ability to work independently in rapidly changing environments
• Take initiative to modify and adjust daily routines and processes to achieve improved outcomes
• Work safely and support the culture of workplace safety
• Establish and maintain effective working relationships with employees, other agencies, and the public
• Follow written and verbal instructions
• Communicate effectively verbally and in writing

Coconino County is an Equal Opportunity Employer.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.