Job Description

Patient Services Representative

Location: 8080 State Hwy 121, Suite 300, McKinney, TX 75070

Schedule: 7:50 AM – 5:00 PM

Pay Rate: $19.00/hour

Employment Type: Non-IT Contractor (Onshore) — Contract-to-Hire

Contract Period: 08/30/2026 to 10/30/2026

Segment: Optum Care Delivery

Minimum Education: High School Diploma/GED or equivalent

Certification Required: None

Position Overview

Our clinic is seeking a Patient Services Representative to join a team of 8 PSRs who serve as the first point of contact for patients, primarily managing incoming phone calls along with front-desk and administrative support duties. This role is essential to ensuring a smooth, professional, and welcoming patient experience from the moment they contact or enter the office.

This is a contract-to-hire position, with an initial contract period from 08/30/2026 to 10/30/2026, with potential for conversion to a permanent role based on performance and business need.

Key Responsibilities

• Answer incoming phone calls and route or resolve patient inquiries promptly and professionally
• Greet and check in patients, ensuring a positive front-desk experience
• Accurately enter and update patient information in the EMR system (eClinical)
• Schedule, confirm, and manage patient appointments
• Verify insurance information and collect necessary patient documentation
• Maintain a clean and organized lobby/waiting area (shared rotation among the full team)
• Communicate clearly and courteously with patients, providers, and staff
• Support general administrative and office tasks as needed

Ideal Candidate Background

• Prior healthcare or medical office experience preferred
• Ability to learn EMR systems (eClinical) quickly
• Demonstrated excellent customer service skills

Required Skills/Experience

• Minimum 2 years of solid customer service experience

Preferred Skills/Attributes

• Bilingual in Spanish (at least 1 of 2 selected candidates must be bilingual in Spanish)
• Polished, professional appearance and presentation

Dress Code

Business casual required. Slacks and a shirt/blouse; no sandals or t-shirts. Nails must be kept short. Please avoid wearing strong or overpowering perfumes/colognes.

Interview Process

In-person interview(s).