Responsible for staff scheduling, leadership development and employee accountability.
Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
Assist customers with special needs and unaccompanied minors.
When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
Perform other duties as assigned.
Requirements
Must be at least 18 years of age.
Must have high school diploma or equivalent.
Must pass physical abilities and drug test.
Must have a positive, can-do, upbeat personality.
Must be able to speak, read and write in English proficiently.
Must be available and flexible to work variable shifts including weekends and holidays.
Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
Will be exposed to respiratory irritants (jet fumes)
Must pass an FBI criminal background check and obtain a customs seal.
Must successfully complete and pass the initial new hire classroom and on-the-job training.
Must have strong verbal and written communication skills.
Knowledge of computer software programs.
People. Passion. Pride. These have driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 350 locations in 65 countries, across six continents.
But at the heart of our business is our people.
Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.
Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.
We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver.
Our core services include ground, air cargo and fuel services.
