NHV Group is a European based helicopter service provider, specialised in business-to-business helicopter services both offshore & onshore.
The Passenger Handling Coordinator is responsible for the entire passenger handling flow: they assist the passengers in check-in, safety briefing, boarding and security. They are the liaison between our customer, the base handling agent and NHV operations.
The Passenger Handling Coordinator’s primary accountabilities & responsibilities are:
Coordinate and take responsibility in the full passenger handling
Work closely in cooperation with the in-house teams (check-in, security, boarding, luggage handling)
Guide passengers to and from the safety briefing room
Assist passengers at arrival and departure of the aircrafts
Assist and solve problems during the process of departures and arrivals
Ensure a safe environment for the passengers in the terminal
Assist the Base Manager in passenger handling, understand contract requirements and customer expectations
Be familiar with all aspects of the company policies
Excellent customer service
Promote company values
Responsible for complying with Information Security Management System (ISMS) policies, procedures, and controls and supporting information security objectives
You’ll work in Aberdeen on a shift basis. Weekend work may occur.
Due to unforeseen external factors e.g. weather delays, technical aircraft etc you are flexible and prepared to change or extend the hours of working to suit the operation of the day
Experience in similar working environment is advantageous
Some aviation and relevant operational experience is desirable
Languages: professional level of English (understanding – speaking – writing)
Previous experience in offshore logistics is a plus
Vantage experience is desirable
NHV Group is an international helicopter service provider, specialised in business-to-business helicopter services both offshore & onshore.
We aim to create a leading position in the helicopter world with a primary focus on Europe and Africa, without compromising our safety. We strive to provide an increasing level of flexibility to our customers. Our services and experience present a refreshing and safe alternative in the industry. NHV cares about it’s people and invests in them to shape the best professionals in the industry.
At NHV, we are dedicated to delivering excellence in the helicopter world. With a commitment to safety, innovation, and customer centricity, we provide reliable services that support a wide range of missions.
📍 Headquarters: Ostend, Belgium
🚁 Fleet: Approximately 35 helicopters, including: H175, H160, AW139, AW169 and more
🌍 Operations: United Kingdom, Belgium, France, Germany, Denmark, Netherlands, Ivory Coast
👥 Employees: 400+
📅 Founded: 1997
Our expertise spans across Oil and Gas, Offshore Wind, Maritime Services, MRO Services, ATO Pilot Training, and P147 Technician Training. We take pride in working with a skilled and passionate team who ensure everything meets the highest industry standards.
Our Values
Safety – We promote a Just Culture of trust, respect and accountability in safety, free from fear of retaliation.
Integrity – We take pride in our work, act responsibly, and deliver high-quality results on time to support NHV and its partners.
Ownership – We uphold the highest ethical standards, follow all regulations, and foster fairness and trust while continuously improving together.
Partnership – We value strong partnerships and treat our people as equals, working with fairness, respect, and a drive for top performance.
Joining NHV means becoming part of an international, dynamic, and professional environment where growth and development are encouraged.
What We Offer
Joining NHV means becoming part of an innovative international aviation company that values motivation, enthusiasm, and dynamism. We prioritize our employees, supporting their well-being and growth with comprehensive, role-specific training. Our commitment to fostering a positive work environment includes organizing corporate events and encouraging innovative and critical thinking.
In addition to a casual dress code and flexible working days, we offer a range of competitive employee benefits designed to enhance your career and well-being.
· Matched pension plan
· Private medical insurance
· Employee assistance program
· Life insurance
· Cycle to work scheme
NHV is committed to providing equality and fairness and ensuring that no individual is subjected to discrimination on the grounds of any of the following characteristics: age, disability, gender, pregnancy, family status, gender reassignment, sexual orientation, race, ethnic origin, religion or belief.
NHV Group is one of the largest European helicopter operators and global launching customer of the next-generation helicopter, the H175s.
NHV Group is Head Quartered in Ostend, Belgium and has a strong geographic presence in the North Sea Region and Western Africa.
Our services include Offshore crew transport for the energy industry, Maritime Services including harbour pilotage services, Maintenance Repair Overhaul and NHV Training Academy.
NHV Group operates a diverse fleet with a solid order book of helicopters. NHV Group operates according to the highest industry safety standards.
If you would like to know more about careers at NHV, please visit our career site at https://www.nhv.be or our LinkedIn Career page: https://www.linkedin.com/showcase/5211810
Here you will find all vacancies but we also welcome unsolicited applications from qualified people for a wide range of positions.
We also have a part147 LinkedIn page with information about the latest NHVTraining Academy courses for engineers: https://www.linkedin.com/showcase/78540399
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