Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Senior SAP Techno-Functional Consultant (ABAP / AMS / CPI)

Position: Senior SAP Techno-Functional Consultant

Location: Offshore

Experience Level: 4–7 years of overall SAP experience

Employment Type: Full-time

We are seeking two highly analytical and collaborative Senior SAP Techno-Functional Consultants to join our offshore delivery team. This role requires a unique blend of implementation expertise and strong Application Management Services (AMS) support experience. The ideal candidates will maintain and optimize existing systems while building new technical solutions. You will be responsible for resolving complex support tickets, managing defects, developing RICEFW objects, and drafting clear techno-functional documentation.

Key Responsibilities

• Application Support & AMS: Own and resolve complex L2/L3 support tickets, adhering closely to SLA (Service Level Agreement) timelines.
• Defect Management: Identify, analyze, track, and resolve system defects during regular operations and project testing phases.
• Technical Development: Design, develop, and modify robust SAP ABAP solutions across various RICEFW objects.
• Artifact Creation: Author and maintain comprehensive Techno-Functional Specifications, root-cause analysis (RCA) reports, and defect logs.
• Integration & Functional Support: Monitor and support cloud/hybrid integration flows in SAP CPI and support functional adjustments within the SAP HR module.
• Team Collaboration: Work closely with onshore teams, business users, and fellow developers to ensure seamless system stability.

Qualifications & Requirements

Core Technical & Functional Experience

• 4–7 years of intensive SAP ABAP experience, with deep expertise in developing and troubleshooting RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, and Workflows).
• Good understanding of HR & Finance business processes
• Must have a proven track record of participating in at least 1 Full Lifecycle SAP End-to-End (E2E) Implementation AND at least 1 Post-Production AMS (Support) Project
• Strong experience in creating and updating detailed Techno-Functional Artifacts (Functional/Technical Specs, Unit testing document).

Preferred Skills (Highly Desirable)

• SAP HR Functional: Functional exposure to SAP HR/HCM modules (e.g., Personnel Administration, Benefits, Time Management and Payroll) to effectively handle business-facing support tickets.
• SAP CPI: Hands-on experience with SAP Cloud Platform Integration (CPI), including monitoring iFlows, handling runtime errors, and message tracking.

Operations & Soft Skills

• Ticket & Defect Mastery: Solid understanding of defect management and standard AMS ticket management tools (e.g., ServiceNow, Jira, Solution Manager).
• Strong Analytical Skills: Exceptional troubleshooting capabilities; a proven track record of performing Root Cause Analysis on critical system failures.
• Team Player: Excellent interpersonal and communication skills, with a collaborative mindset suited for an onshore-offshore delivery model.

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