Job Description

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

Basic Functions

The Parts Specialist is responsible for supporting aftermarket parts sales activities for generator (genset) products, ensuring timely quotation, and customer support for distributors and end-users. The role acts as a key interface between sales, service, supply chain, and distributors to drive parts revenue, improve order fulfilment, and enhance customer satisfaction across the region.

SPECIFIC RESPONSIBILITIES

1. Sales Support

• Prepare accurate and timely quotations for generator spare parts based on customer and distributor requests

• Process sales orders in SAP (or equivalent system) and ensure proper order tracking through to delivery

• Monitor order status, backorders, and fulfilment timelines; proactively follow up on delays

• Coordinate with supply chain and logistics teams to ensure on-time shipment

2. Distributor & Customer Coordination

• Serve as the primary contact point for distributor enquiries on parts availability, pricing, and delivery

• Support distributors in identifying correct parts using parts manuals, BOMs, and technical documentation

• Provide guidance on lead times, alternatives, and supersessions when required

• Ensure high responsiveness and professional communication aligned with OEM standards

3. Pricing & Commercial Support

• Maintain parts pricing structure, discount levels, and quotation consistency

• Support updates of parts price lists and SAP pricing uploads where applicable

• Work closely with sales managers to ensure competitive pricing and margin control

• Assist in commercial negotiations by providing cost, lead-time, and availability inputs

4. Technical Coordination

• Liaise with service and engineering teams to validate part numbers and application suitability

• Support troubleshooting by identifying parts required for maintenance, overhaul, or repair jobs

• Assist in preparing parts lists for service projects, contract maintenance, and retrofit activities

5. Inventory & Demand Planning Support (Good to have)

• Monitor fast-moving and critical spare parts demand trends

• Provide input for stocking strategy to ensure parts availability for key distributors

• Coordinate with warehouse teams to manage stock allocation and urgent requests

6. Reporting & Performance Tracking

• Track parts sales performance, backlog, and order fulfilment KPIs

• Prepare monthly reports on parts sales, quotation conversion rate, and service support activities

• Highlight risks (e.g. stock shortage, shipment delay) and recommend mitigation actions

7.Performs any other parts sales and aftermarket duties as and when assigned

Qualifications / Requirements

• Diploma or Degree in Mechanical Engineering or equivalent

• 2–5 years of experience in parts sales, aftermarket support, or customer service (preferably in genset, heavy equipment, or industrial engines)

• Familiarity with generator systems (e.g. Kohler, MTU, Volvo, MHI, etc.) is an advantage

• Experience working with distributors in regional markets is preferred

• Prior spare parts experience with engines manufacturers will be advantageous

• Good understanding of spare parts identification and technical documentation

• Proficiency in SAP or ERP systems (order processing, pricing, inventory)

• Detail-oriented with strong accuracy in quotations and order handling

• Ability to work under pressure and manage multiple priorities

• Customer-focused mindset with proactive problem-solving approach

• Bilingual capability in English and Mandarin will be advantageous

• Strong coordination and communication skills across cross-functional teams

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?"Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Our Values

Curiosity – Seek, learn, share
Trust – Go farther together
Pace – Focus to go faster
Excellence – Find the win every day