For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Parts Specialist II is responsible for providing accurate service parts information to the to our authorized dealer network under general supervision with minimal guidance from leadership and higher level Parts Specialists. Assist customers in a variety of questions, requests, and issues, effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.
Responsabilities:
Provides accurate information to the Dealer Network in a friendly manner.
Administrates inbound and outbound customer contacts and uses existing procedures to solve routine and non-routine to customer contacts.
Order Management - Maintain parts orders with standard to moderately complex SAP transactions.
Communicate directly with shipping facility on order issues.
Achieves Service metrics goals for customer contacts
Attempts to de-escalate customer contacts appropriately ensuring a soft transition if an inquiry is beyond scope of knowledge; Maintains business and product knowledge through training and continuing education
Mentor less experienced Parts Specialist
Participate in process/policy and continuous improvement
Performs other duties as assigned.
Minimum Qualifications:
Associate Degree or equivalent experience in relevant field
2 years related experience
Basic knowledge of SAP
Preferred Qualifications:
Bilingual Spanish
Electrical or mechanical ability to read exploded views;
Knowledge, Skills and Abilities:
Excellent Customer Service skills;
Ability to communicate verbally and in writing in a professional manner;
Solid order/inventory management skills
Basic understanding and knowledge of engine/generator maintenance schedules and requirements
Solid knowledge of Microsoft office suite
Solid problem-solving skills
Ability to remain calm in high-stress situations
Developing leadership competencies – self-motivated with emphasis on process improvement
Ability to work independently with attention to detail;
Can do attitude with emphasis on teamwork.
Basic SAP knowledge
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Generac is the total energy solutions company powering a smarter world. We help free people to use energy on their own terms by giving them access to reliable energy that is also cleaner, more efficient and better managed.
We do this by making homes a sanctuary where people have reliable power so they can safely and comfortably work, learn and entertain. Around the world, our commercial and industrial solutions are trusted to power and support businesses and critical infrastructure to protect against the challenges of an aging power grid, increasingly severe weather and escalating energy demands and rising rates.
As an industry pioneer, we are relentlessly focused on the future of energy management. We’re ushering in a new era of energy solutions where we are exploring new technologies, delivering connected solutions and protecting against increasing energy costs for consumers and commercial users.
