Job Description
At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward.
We are seeking a Parts & Service Training Coordinator based in UB Head Office:
JOB PURPOSE:
To coordinate, track, and influence all technical training activities across Parts & Service Mongolia by ensuring structured planning, visibility, and continuous improvement of technical training delivery. The role supports both the Technical Training Manager and Parts & Service Manager by driving discipline in technical capability development, improving reporting and scheduling, and introducing effective, modern approaches to technical training.
MAIN RESPONSIBILITES:
- Promote and enforce a Zero Harm culture across all training environments.
- Ensure all training (classroom and practical) complies with Sandvik EHS policies and ISO standards.
- Integrate safety as a core component of all technical training programs.
- Ensure safe training facilities, tools, and practices across UB and onsite operations.
- Develop and manage the centralized technical training calendar across UB and site-based teams.
- Coordinate logistics for:
- Classroom-based technical training
- Practical/workshop technical sessions
- Onsite technical training activities (external service providers)
- Ensure alignment between operational needs and technical training schedules.
- Minimize operational disruptions while maximizing technical training coverage
- Maintain and manage a technical training tracking system / database for all employees.
- Monitor:
- Technical training attendance
- Completion rates
- Certification status
- Technical competency progression
- Develop structured technical training reports and dashboards for:
- Parts & Service Manager
- Technical Training Manager
- Ensure full visibility of technical training performance across the organization
- Support technical skills gap analysis by maintaining competency matrices and technical capability records.
- Track gaps across roles, teams, and equipment types.
- Provide data-driven insights to support prioritization of technical training interventions.
- Ensure technical training plans directly address identified competency gaps
- Identify and recommend improved methods of delivering technical training, including:
- Digital learning tools
- Blended technical learning approaches
- Visual and structured technical content
- Standardize technical training documentation, templates, and reporting formats.
- Support development of scalable and repeatable technical training processes.
- Act as a link between operations, technical trainers, and management.
- Ensure technical training activities align with operational priorities and equipment requirements.
- Influence execution of technical training through structured planning, reporting, and visibility.
- Support alignment between Technical Training Manager strategy and field execution.
- Assist in implementing the technical training strategy and framework.
- Provide accurate, structured data to support technical training decisions.
- Support preparation of:
- Technical training performance reports
- Management presentations
- Business updates
- Drive consistency and discipline across all technical training activities.
Your profile
- Diploma or bachelor’s degree in business, Engineering, Technical Education, or related field
- 3–5 years experience in technical training coordination, administration, or technical support environments
Only shortlisted candidates will be contacted for interview
