Job Description

PARTS SALES REPRESENTATIVE- INSIDE

The primary function of the Parts Sales Representative- Inside is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs enhancements or overall needs to the vehicle. Assist in stocking and organizing showroom floor as necessary.

Key Responsibilities

• Maintain customer goodwill by greeting and acknowledgement of all customers he/she comes in contact with, offer to assist.
• Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
• Suggest additional products and/or services to repair the problem and meet the customer’s needs.
• When working the parts counter, follow prescribed cash, credit, and check processing procedures of the dealership.
• Processes cores warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain proficiency in job description.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed the dealership standards.
• Performs other tasks as assigned by Parts Manger.

Qualifications

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order processing.
• Working hours: The individual may be required to work varied shifts, including evenings, weekends, or extended hours based on the needs of the business.

Business Skills

Candidate demonstrating a strong set of business skills listed below.

• Personal Accountability - Being answerable for personal actions.
• Problem Solving - Defining, analyzing and diagnosing key components of a problem to formulate a solution.
• Flexibility - Readily modifying, responding and adapting to change with minimal resistance.
• Teamwork - Cooperating with others to meet objectives.
• Diplomacy - Effectively and tactfully handling difficult or sensitive issues.
• Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Interpersonal Skills - Effectively communicating, building rapport and relating well to all kinds of people.

Behaviors

Candidate needs to have the following behaviors for superior job performance.

• Interaction - The job requires frequent communication and engagement with others.
• People-Oriented - The job requires building rapport with a wide range of individuals.
• Customer-Oriented - The job requires identification and fulfillment of customer expectations.
• Versatile - The job requires adapting to various situations with ease.
• Frequent Change - The job requires rapid shifts between tasks.
• Urgency - The job requires decisiveness, quick response, and fast action.
• Persistence - The job requires finishing tasks despite challenges or resistance.
• Following Policy - The job requires adhering to rules, regulations or existing methods.
• Consistent - The job requires predictable performance in repetitive situations.

Requirements

Competencies

• Analytical - Uses intuition and experience to complement data; Designs work flows and procedures.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.
• Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Inspires and motivates others to perform well; effectively influences actions and opinions of others. Inspires respect and trust; Mobilizes others to fulfill the vision
• Project Management - Coordinates projects; Communicates changes and progress; Manages project team activities.
• Problem Solving - Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Technical Skills - Pursues training and development opportunities.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical requirements commonly associated with an individual working in a heavy duty truck repair shop.

Benefits

Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family.

Individual, spouse and family coverage. Multiple products are affordable and provide value for you and your family.

Health and Wellness Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Products like Short-Term, Long-Term Disability

Financial stability and Retirement Preparedness:

• Our 401(k) program includes a company match
• Retirement Planning Assistance
• Financial Guidance and Education

Paid Time Off:

• Full-time employees enjoy paid holidays and personal time
• Vacation is based on the length of service.

Resources when we face major challenges and life events:

• Life Insurance, Critical Illness, and other Products
• Bereavement and Employee Assistance Program
• Mental Health Resources readily accessible and without stigma

Paid Training and Tools Assistance to do the job right.

About Palmer Trucks

Work with a strong organization, summarized below:

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of over 600 individuals. With more than two million trucks on U.S. highways and interstates at any given time, there is a paramount need to keep the industry moving – 24 hours a day, 7 days a week. We remain committed to building authentic, valuable connections by meeting the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value – personalized for you. Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude to do business, and these core values are what keep customers returning year after year and have kept us – On the Road Since 1965.

Job Posting Information

This position has an immediate start date and will allow proper notice to the current employer. Submit your resume with confidence that all contacts with us are completely confidential. Palmer Trucks is committed to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please

contact:hr@palmertrucks.com Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected category.

Revised: August 2025