Job Description

The Parts Sales Manager is responsible for supporting Parts needs for Customers primarily in Saudi Arabia with a focus on growing the Parts segment and providing excellent Customer Service, in a fast paced transactional environment.

Key Responsibilities

• Partner with Account Managers to maximize penetration of outages, delivering differentiated support for key accounts, while developing a strategy to regain underserved Customers.
• Meeting Orders, Sales & CM targets and growing the business in assigned territory.
• Providing accurate, on time, comprehensive and competitive quotations to our Customers
• Develop winning bids leveraging competitive intelligence and optimizing price & margins.
• Drive quarterly sales convertibility, by securing shipment of available inventory
• Ensure that any special requirements, terms and conditions and our ability to execute are validated with the Parts fulfillment team during the quoting process, and that any additional cost & cycle are incorporate in the GE quote.
• Ensure that risk for there is adequate risk mitigation for GE proposals in compliance with Policy 5.0.
• Validate resultant Customer Purchase orders for accuracy & obtain amendments in instances where orders do not match GE quotes, and ensure that the Parts fulfillment has a clear visibility to any special requirements, restrictions, Liquidated damages etc.
• Provide Customers regular updates on status of open orders.
• Be the focal point for the Customer to contact for any questions on Parts quotes, open orders and claims and drive resolution by pulling on the Parts fulfillment team as needed.
• Establish a strong partnership with Global Fulfillment/Engineering team and Region P&L teams to ensure that Customers get high quality service.

Required Qualifications

• Bachelor's degree from an accredited university or college
• Minimum 5 years of experience in Powergen services in a field, commercial, finance, customer service or shop operations role.
• Ability to communicate in English to support Customer base

Desired Characteristics

• Understanding of customer financial drivers / needs
• Fluency in Arabic
• Customer-focused mindset with proven ability to respond quickly to customer needs
• Able to effectively lead and energize a multi-functional team to meet sales plan
• Ability to translate market & competitive data into actionable responses.
• Ability to navigate a highly matrixed organization
• Strong interpersonal and leadership skills
• Excellent oral and written communication skills
• Ability to utilize analytical software and sales tools (NEX, Excel, PowerPoint etc.)

Additional Information