Job Description

• Assist customers with part identification, order placement, shipping questions, and general account inquiries.
• Place new orders and assist with post-order support including tracking updates, delivery issues, returns, and manufacturer coordination.
• Communicate clearly with customers regarding order confirmations, estimated ship dates, and backorder updates.
• Support internal teams (Sales, Service, Accounting, Warehouse, Warranty) with parts-related requests and follow-ups.
• Maintain accurate customer, order, and product data within ERP and CRM systems.
• Prioritize and manage multiple tasks simultaneously while maintaining strong attention to detail.
• Identify opportunities to improve customer experience and internal workflows.
• Assist with documenting processes, SOPs, and internal knowledge resources.
• Support existing automation tools and adapt processes as systems evolve.

• High school diploma or equivalent required, associates or bachelor's degree preferred
• 5-7 years of progressive responsibility and experience in HVAC parts sales space strongly preferred
• Experience in customer support, sales support, or operations. You have both a customer service mindset (always striving to exceed customer expectations) and a profit-centered mindset (always aiming to surpass department and company profit targets).
• Enjoy and have skill set for in person customer interaction and are confident making and receiving phone calls.
• Computer savvy and experience working with Microsoft Office 365 (Outlook, Excel, Word).
• Ability to quickly learn ERP, CRM platforms.
• Experience with Infor’s FACTS ERP and Adobe Acrobat (for editing PDF’s strongly preferred.
• Experience with schematic/unit drawings is a plus.
• Takes ownership and follows tasks through to completion.
• Ability to work in a fast-paced environment

• Must be able to stand and walk for long periods of time in a warehouse setting.
• Periods of sitting at a desk and working on a computer.
• Constantly operates a computer and other office productivity machinery, such as a copy machine, and computer printer.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Must be able to do the following:
  • Climbing – ascending or descending ladders, stairs, ramps
  • Balancing – may be required to maintain equilibrium on unsteady surfaces
  • Stooping, kneeling, crouching and crawling to reach equipment
  • Pushing, pulling and lifting components or equipment
• May be required to work in all weather conditions
• May be exposed to different atmospheric conditions such as fumes, odors, dusts, gases, etc.
• Must be able occasionally to lift up to 50 pounds.
• Must be able to operate safely equipment in warehouse such as a pallet jack

• Health & Wellness  – Medical, dental, vision, and life insurance coverage to support your well-being.  

• Financial Security  – 401(k) retirement plan with company match and short/long-term disability coverage.  

• Work-Life Balance  – Paid time off (PTO), paid holidays, and  an employee  assistance  program (EAP).  

• Professional Development  – Ongoing training opportunities and support for continuing education