Job Description

About Us

KENWORTH DAF Melbourne is a leading heavy duty truck dealership representing the KENWORTH and DAF brands and is located close to the Western ring road and in the centre of Laverton’s transport hub. Our culture is what sets us apart – much like the trucks we sell, it’s based on a commitment to quality, longevity and continual improvement.

The Opportunity

We are seeking a motivated and customer-focused Parts Sales Representative to join our team and play a key role in growing our parts business. In this role, you will deliver outstanding service, support internal and external sales, and help ensure smooth and efficient parts administration. This is a great opportunity for someone who enjoys building strong customer relationships, working in a fast-paced environment, and contributing to sales success.

Responsibilities:

• Provide outstanding customer service via telephone, email, and at the counter
• Accurately identify and interpret customer parts requests to ensure correct order fulfilment
• Use parts catalogues, databases, and software tools to locate and verify part numbers and specifications
• Assist customers with product information, availability, pricing, and suitable alternatives
• Communicate clearly with customers to clarify needs, resolve issues, and provide order updates
• Proactively suggest additional or compatible parts to support sales opportunities and customer satisfaction
• Build and maintain positive customer relationships to encourage repeat business and loyalty
• Promote catalogue and dealership specials to help drive sales
• Pick and pack customer orders as required
• Follow company policies and procedures, including EEO, OH&S, and quality standards

What we like about you:

• You bring strong parts knowledge and mechanical aptitude
• You have excellent customer service and sales skills
• You communicate confidently and professionally with a wide range of customers
• You are detail-oriented and take pride in accuracy and efficiency
• You are self-motivated, sales-driven, and committed to achieving targets
• You work well both independently and as part of a team
• You are comfortable using MS Office and other business systems at an intermediate to advanced level
• You are organised, adaptable, and able to work overtime when required, including Saturday mornings or on-call rosters

Why Choose Us?

In return, through training, education and the opportunity to find and pursue the career path of their choosing, we strive to bring out the best in every one of the people who work for Kenworth DAF Melbourne. Our reward, the customers’ reward - is a workforce with genuine and enduring passion for what they do. As part of PACCAR Australia employing over 1000 people, there is lots of opportunity to grow your career with us.