Parts / Sales Customer Service Representative (Parts CSR) Landscapers Supply | Greer, SC Full-Time | Competitive Pay Based on Experience
Be the Person Customers Trust to Keep Them Running
At Landscapers Supply, our Parts & Service team is the heartbeat of our operation. When contractors, landscapers, and homeowners need equipment repaired fast or the right part to keep a job moving, they rely on us — and this role is a huge part of making that happen. We’re looking for a motivated, organized, customer-focused Parts CSR who enjoys helping people, solving problems, and working in a fast-paced environment where no two days are the same. If you like working with equipment, parts, tools, and customers — and want to build a career with a growing company that values hard work and teamwork — this could be the perfect fit. Why Join Landscapers Supply?
We’re Growing With multiple locations across South Carolina and Georgia — and continued expansion ahead — there are real opportunities to grow your career with us.
Every Day Is Different You’ll work with outdoor power equipment, parts systems, service operations, and customers ranging from homeowners to professional landscapers.
Team-Focused Environment You’ll work alongside experienced technicians, parts specialists, and store leadership who support each other and work together to get the job done right.
Your Work Makes a Difference Your efficiency and customer service directly impact repair turnaround times, customer satisfaction, and the overall success of the store.
Closed on Sundays We believe time outside of work matters too.About Landscapers Supply
For over 30 years, Landscapers Supply has been a trusted supplier for contractors, homeowners, and outdoor enthusiasts throughout South Carolina and Georgia. We specialize in:
Professional-grade power equipment
Hardware and outdoor products
Bulk landscaping materials
Full-service repair and maintenance
Contractor and homeowner solutions
Affiliated with ACE Hardware and True Value Hardware, we combine local service with industry-leading products and expertise. With 8 locations and growing, we continue to build a company centered around exceptional customer service and strong team culture.Our Culture: ICARE At Landscapers Supply, we live by our ICARE values every day:
Integrity – Integrity First
Committed – Committed to People
Accountability – Accountability Mindset
Results – Results Driven
Exceeds Expectations – Exceed Expectations
We’re looking for team members who bring energy, professionalism, and a strong work ethic to everything they do.What You’ll Do
As a Parts CSR, you’ll play a critical role in supporting both our Parts and Service departments while delivering an exceptional customer experience. You’ll help customers find the right parts, coordinate repair workflows, maintain inventory organization, and keep communication flowing between customers, technicians, and management.
Key Responsibilities
Customer Service & Communication
Serve as a primary point of contact for service customers
Provide friendly, professional updates throughout the repair process
Help customers identify and order the correct parts
Recommend substitutions or solutions when needed
Create a positive, helpful customer experience customers will remember
Parts Department Support
Procure, receive, stock, and organize parts inventory
Transfer parts between store locations as needed
Maintain inventory accuracy through organization and cycle counts
Support team members with parts lookup and customer assistance
Service Department Support
Match incoming parts to repair orders
Prepare equipment for technicians once parts arrive
Perform basic shop tasks such as:
Blade sharpening
Tire repairs
Equipment assembly
Help maintain a clean, organized, and safe shop environment
Operational Support
Follow company procedures and workflow systems
Communicate backorders, delays, and service updates
Assist with warranty claims and service documentation
Support department efficiency goals and KPIs
What We’re Looking For
We’re looking for someone who enjoys helping customers, stays organized under pressure, and has a strong interest in equipment, parts, and service operations.
Required Qualifications
Experience with equipment parts and/or service operations
Strong communication and customer service skills
Ability to stay organized in a fast-paced environment
Basic mechanical knowledge of engines or outdoor power equipment
Ability to lift 50–70 lbs and perform shop-related tasks
Preferred Qualifications
Experience with outdoor power equipment or handheld equipment
Familiarity with:
Parts lookup systems
Vendor ordering processes
Equipment troubleshooting
What Success Looks Like
In this role, success means:
Fast and accurate parts procurement
Reduced repair turnaround times
Excellent customer satisfaction
Strong communication across departments
Clean, organized parts and shop areas
Consistent operational efficiency
Benefits
Benefits may vary based on full-time/part-time status and may include:
Health & Dental Insurance
Paid Time Off
Paid Holidays
401(k) with Company Match
Employee Discounts
Professional Development
Advancement Opportunities
Closed on Sundays
Build Your Career With Us
At Landscapers Supply, we’re building a team of people who take pride in helping customers, supporting each other, and growing together. If you’re ready for a career where your work matters and your future can grow alongside the company, apply today.
Join the Landscapers Supply Team!
About Landscapers Supply
LANDSCAPERS SUPPLY is a company based out of Greenville, South Carolina, United States.
