Job Description

Company Overview
JB Poindexter (India) Private Limited is a subsidiary of J.B. Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.5B in annual revenue and 8,500 team members in 2025. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility trucks, funeral coaches, limousines, pickup truck bed enclosures, precision machining, and expandable foam plastic packaging. For more information, visit www.jbpoindexter.com
JB Poindexter (India) Private Limited is the captive shared services unit of the J.B. Poindexter & Co., Inc. The company, wholly owned by J. B. Poindexter & Co., Inc. & is headquartered in Houston, Texas, USA.

The Parts Sales Assistant is responsible for supporting administrative functions as directed by management. This role serves as the initial point of contact for customers via phone and email, ensuring all necessary information is accurately gathered and communicated to the appropriate Parts Sales Coordinator (PSC) to initiate the quote and order process. The position also supports customer inquiries, internal coordination, and credit processing activities.
KEY DUTIES & RESPONSIBILITIES:
· Customer Communication:
Answer inbound phone calls related to parts sales, gather all relevant customer and order information, and route details to the appropriate Parts Sales Coordinator.
· Inbox Management:
Monitor and manage all parts sales inboxes to ensure:
• Timely customer responses
• Accurate assignment to the correct PSC based on territory
· Email Response:
Respond promptly and accurately to customer and internal email requests in alignment with role expectations.
· Order Support & Status Updates:
Provide customers with updates including:
• Invoice requests
• Tracking numbers
• Order status inquiries
Credit Processing Support:
• Assist management with the processing of approved credits, ensuring accuracy and proper documentation.

Additional Responsibilities:
• Perform other duties as assigned to support the efficiency and effectiveness of the parts sales team.

EXPERTISE REQUIRED:

• Bachelors in Supply Chain, Management or Simillar
• Customer service experience
• Proficiency with MS Office and AS/400 system utilized to reference parts information
• Ability to interpret a material requirement planning system
• Excellent interpersonal, communication, analytical and organizational skills

Code of Ethics:
JB Poindexter (India) Private Limited, requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. This position shall actively ensure that his/her own activities and those of all employees within the project meet this obligation. JBPCO critical standards and procedures related to expected conduct are detailed on the company website. This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control.