Job Description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.

As a Parts Specialist, you will:

• Key Responsibilities: 


• Parts Ordering & Procurement 
• Source and order appliance parts from approved suppliers based on service tickets and technician requests.
• Accurately identify parts using manufacturer catalogs, websites, and schematics. 
• Verify parts availability, lead times, and alternatives with vendors to prevent delays. 


• Inventory & Fulfillment 
• Maintain optimal stock levels by monitoring demand, usage trends, and reordering thresholds. 
• Assist in cycle counts, reconciliations, and returns to maintain inventory integrity. 
• Coordinate incoming and outgoing shipments, ensuring part quality and order accuracy upon receipt. 


• Communication & Support
• Respond promptly to internal and external inquiries via phone, email, and ticketing systems. 
• Provide updates on order status, lead times, or backorders, and suggest alternatives when necessary.
• Collaborate with dispatch and technicians to ensure timely delivery of required parts. 


• Systems & Documentation
•  Use systems like Syspro, D365, or equivalent ERP/CRM platforms to manage orders, create records, and log communications. 
• Maintain detailed and organized documentation for all part orders, returns, and supplier communications.
• Ensure warranty claims and part return procedures are followed as per vendor requirements. 
• Perform all other jobs assigned by the supervisor. Service Operations Support 
• Support parts research and preparation for upcoming jobs, particularly in remote/satellite areas.
•  Assist with parts staging for technicians’ pickups. 
• Help resolve issues related to incorrect shipments, damaged parts, or vendor disputes.             

To be successful in this role, you should have:

• Preferred 1+ years' experience in parts coordination, procurement, or a service/logistics environment.
• Strong knowledge of appliances or mechanical parts is an asset. 
• Proficiency with inventory/order management systems and manufacturer websites.
• Excellent organizational skills with the ability to manage multiple priorities. 
• Strong written and verbal communication skills. 
• Problem-solver with a proactive and adaptable mindset. 
• Ability to work independently and as part of a cross-functional team.

Why join Trail:

• Extended Health Benefits
• Merit Performance
• Generous employee discounts 
• Gym membership discount 
• Professional Development Programs 
• Employee Recognition Program
• Company events 
• Paid Volunteer

Schedule:

• Full time (Monday-Friday) with flexibility to assist on Saturday, if needed
• Shift time : 8:30 am - 5 pm

INDHP