Job Description
Parts Operation Specialist - EUAmsterdamFull-timeProduction / Manufacturing / Processing - Automobile sales and servicesResponsibilitiesKey Responsibilities
- Assist After Sales Department, Parts, Technical and Area Manager in all aspects regarding the Go-To-Market strategy for parts, accessories and related services.
- Support the groundwork for the EU After Sales with regard to standards, processes, interaction, systems, analytics, reporting with main focus on parts but also related areas.
Inventory and Order Management:
- Support the order-to-cash process for spare parts
- Follow up on orders and backorders to ensure timely deliveries
- Harmonize the parts availabilities with Xpeng headquarter in China, especially for new markets and new car models for the EU
- Perform data analyses on order overview and parts logistics plus reporting
Technical Support, Catalog, Systems and Customer Service:
- Provide information and resolve parts concerns for dealers and service providers
- Organizational support with training activities, materials, language settings
- Assist countries and internal staff with system operating questions, billing and administration
- Support with order returns, cancellations, and other spare parts related inquiries
- Liaise with Xpeng HQ China on EU specifics of spare parts catalog and utilize and optimize parts management systems and tools
Pricing, Reporting and Analysis
- Support pricing strategies for optimal market penetration
- Prepare reports and suggestions for improvements of parts and accessoriesQualificationsRequired Qualifications and Skills
- Bachelor's degree in Business Administration or related field
- Proficiency in MS Office, especially Excel and PowerPoint
- Analytical and problem-solving skills, good communication
- Fluency in English; additional language skills (e.g., Chinese) are advantageous
- Experience in the automotive aftersales as well as the EV-market
- Willingness to travel if needed within Europe to support service centers, customers and service providers. Apply
