Responsibilities

Job Purpose
The Parts Operation Specialist is responsible for supporting the after-sales parts business, ensuring new markets access and proper supply and availability for existing markets, contributing to a good quality and sustainable growth in parts business of Xpeng. Help to achieve and maintain service partner and customer satisfaction in the after-sales sector.
Key Responsibilities
Sales Order Management:
- Support the order-to-cash process for spare parts
- Follow up on orders, VOR orders, urgent orders and back-orders to ensure timely deliveries
- Customer consulting for order/delivery status
- Perform data analysis on sales order overview and parts logistics plus reporting
- Harmonize the parts availabilities with Xpeng headquarter in China, especially for new markets and new car models for the EU
Systems and Customer Service:
- Act as first contact person of the markets for parts business
- Establish regular communication mechanisms with markets to promptly gather market demands and feedback on market issues, providing information input to help the parts team optimize policies and processes.
- Provide information and resolve parts concerns for dealers and service providers
- Organizational support with training activities, materials, language settings
- Assist countries and internal staff with system operating questions, billing and administration
- Support with order returns, cancellations, and other spare parts related inquiries
- Parts policy and procedures communication and explanation to the markets.

Qualifications

Required Qualifications and Skills
- Bachelor’s degree in business administration or related field
- Proficiency in MS Office, especially Excel and PowerPoint
- Analytical and problem-solving skills, good communication
- Fluency in English; additional language skills (e.g., Chinese) are advantageous
- Experience in the automotive aftersales as well as the EV-market
- Willingness to travel if needed within Europe to support service centers, customers and service providers.