Job Description

General information

Entity

With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.

The Group partners with leading international brands and covers the entire value chain – imports, production and distribution– in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.

We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.

With Africa For Africa

More information: www.cfaogroup.com

Reference number

2026-4070

Job details

Profile

Technical & Services - Technical & Services - Brand Manager – Parts & Service

Position title

Parts Manager M/F

Contract

Unlimited-term contract

Contractual hours

Full-time

Mission description

The Parts Manager is accountable for the profitable, efficient and compliant management of the parts business across the Cape Town operation, including the contribution of Northern Cape - Upington and Kimberley and Ceres and outlying areas, within the consolidated regional view. The role is responsible for achieving parts revenue, gross-profit, working-capital and customer-service objectives while maintaining optimal stock availability, inventory accuracy and operational discipline. The Parts Manager leads the parts team, develops customer and supplier relationships, supports workshop and field-service requirements, and ensures that all parts activities comply with company policies, procurement controls, health and safety standards, and applicable OEM requirements.

Profile

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

1. Overall responsibility to manage Parts Department Personnel (bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly departmental meetings, achieving employee morale survey target, managing leave and absenteeism, implementing and driving Investors In People in line with company strategic objectives, ensure effective inter-departmental and internal communication; maintaining compliance with company’s personnel policies with regards to hiring, terminations, compensation, benefits, discipline, grievances, safety and training).
2. Overall responsibility to ensure quality of customer interaction and service (support and guide the Parts team in attracting and securing new business, developing partnerships with and tailor-made solutions for clients; evaluation of Parts Aftermarket sales team’s development needs and ensuring lack of knowledge / skills are addressed; evaluation of administrative and supervisory staff development needs and ensuring lack of knowledge / skills are addressed).
3. Sound financial management of department in line with budget and company strategic objectives (ensure that sales and GP targets are met, stock availability is as per set targets, parts obsolescence is controlled, overheads and debtors are in line with company regulations and under control; ensure parts order processing happens fast and efficiently; ensure parts inventories / perpetual stock counts are done as per company policy).
4. Stock takes preparations and running of bi-annual stock takes on WMS / Manual system

Plan, prepare, submit, and ensure achievement of Parts department’s budget.

Preparation and presentation of weekly, monthly, and quarterly and ad hoc reports.

Overall responsibility to ensure Parts team follows administrative procedures correctly.

Manage development and performance of the Parts Aftermarket sales team; ensuring that the team maintain acceptable levels of coverage, growth, and profitability in their sales territories.

1. Drive customer service excellence and ensure good relations and communication with customers.

6.Grow department in line with company requirements.

1. Ability to develop and implement operational innovation

Job location

Job location

Africa, South Africa

Location

Toyota Material Handling - 25B Junction Road, Parow Industria, Cape Town

Applicant criteria

Education level

3 - Diploma

Experience level

4 to 6 years

Languages

English (Professional)