Job Description

We are seeking an energetic Parts Interpreter with a primary focus on providing exceptional customer service and expert parts advice to our customers over the counter and via telephone and email.

Responsibilities include:

• Customer support and enquiries – via email, telephone and counter sales

• Interpret customer requests for parts

• Order entry and processing

• Provide updates to customers on order status, pricing, product range and estimated delivery times

• Provide assistance to external Sales and Warehouse teams as required

About you – Skills, experience and qualifications:

• Demonstrate a passion for customer service, with previous retail and/or customer service experience

• Prior experience as a Parts Interpreter or Parts Manager in a trade, retail or similar environment

• Expert knowledge of mechanical, materials handling, agricultural, construction, industrial or automotive parts is preferred

• Excellent customer service and professional communication skills

• Attention to detail and a ‘can do’ attitude

• Confident computer skills, including the ability to learn an in-house ERP system

• You may have an interest in cars, construction machinery, forklifts, tractors, and more.

• You may have a service or parts background, or want to move away from working on the tools.

What's in it for you

You'll be part of a people-centric culture, where your well-being matters. We offer:

• Recognition programs and incentives for your performance

• The opportunity to join a dynamic global company that is a leader in its field

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

• Health and Wellness program and company commitment to sustainable growth

People are at our heart

TVH is a global business with a family atmosphere, where people are at the centre. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

If this sounds like the opportunity for you, click "Apply" and submit both your resume and cover letter. Please note only short-listed candidates will be contacted.