Job Description

Parts General Helper

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Audi Vaughan, Vaughan, ON L4K 2M9

Are you ready to elevate your career in the automotive industry? Audi Vaughan/ Ducati is on the hunt for a motivated and enthusiastic Parts General Helper to join our team. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us! If you're passionate about automobiles and dedicated to delivering top-notch customer service, you could be the perfect fit.

As a Parts General Helper you will be responsible for supporting multiple areas of the parts department, such as shipping and receiving, online parts sales, answering wholesale calls, and assisting at the back and front counters.

Join us in this exciting role and be a part of our continued success. Drive your career forward with Audi Vaughan!

What You'll Do

• Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
• Communicate effectively with customers and vendors via phone, in-person or email.
• Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
• Maintain clean and professional appearance of counter, work area and stockroom.
• Interact with Service Team to coordinate parts for vehicle repair and service.
• Order parts from suppliers based on service department and customer requests.
• Create accurate invoices in ADP.
• Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
• Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.
• Specifies parts accurately.
• Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
• Receive payment or obtain credit authorization
• Process core returns, parts warranties and parts returns as necessary.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Mathematics – calculations of inventory, payments and invoices.
• Knowledge of automotive parts
• Acceptable driving record and a valid driver's license in your state of residence

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The Rewards:
Competitive Compensation - whether you are working in sales, service, parts, or in a support function, we offer a competitive compensation package.
Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.
Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

Pay: 42,000 plus opportunity for monthly bonus
Vacancy: This is an additional position.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.