Job Description

Parts Fleet Room Representative

Department: Parts

Employment Type: Full Time

Location: Rockford

Compensation: $28.00 - $30.00 / hour

Key Responsibilities

• Serve as key “inside” parts contact for select Lakeside International parts customers.
• Promote sales of “All-Makes” parts to assigned customers
• Collect freight charges from customers when applicable
• Promote Lakeside customer events (Open House, Luncheons, Training events, etc.)
• Accurate core management / reporting on all assigned customers. Includes sending out “Cores Owed” report to customers monthly
• Minimum (5) outbound telemarketing calls to assigned customers daily. Tracked on daily call report.
• Minimum of 50% of assigned customers submitting orders electronically (Diamond Solutions, email, fax, etc.)
• Promptly answer all incoming Fleet Room customer calls and returning messages
• Timely and accurate part number research, quoting, ordering, invoicing, and delivery
• Maintain daily call report recapping both inbound and outbound customer contacts. Report submitted daily via email
• Complete all required training
• Develop sales tracking and other measurement systems to track results in quota/sales objective areas
• Proactively monitor sales to assigned customers. Suggest and implement strategies to profitably increase business
• Maintain a complete, accurate and timely professional file on each customer.
• Collect competitive pricing information
• Promptly administer customer returns
• Adhere to department / company policies and procedures

Skills, Knowledge and Expertise