West Region Director of Parts Responsibilities:
· Forecasts goals and objectives for the department and strives to meet them
· Hires, trains, motivates, counsels, and monitors the performance of the Parts department
· Prepares and administers an annual operating budget for the Parts department
· Maintains reporting systems required by management and the factory
· Monitors the performance of the department using appropriate reports, tracking systems, and surveys
· Understands, keeps abreast of, and complies with federal, state, and local regulations that affect Parts operations, such as hazardous waste disposal, OSHA Right-to-Know
· Ensures compliance with manufacturer warranty and policy procedures
· Accounts for documents; ensures none are missing and are processed correctly
· Fosters professional employee development and coordinates with department managers to determine training needs
· Establish and maintain good working relationships with customers to encourage repeat and referral business
· Serves as liaison with factory representatives
· Develop and maintain pricing guides and coordinate the usage throughout the Parts organization
· Handles customer complaints immediately and per company’s guidelines
· Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the Parts experience
· Establishes and maintains good working relationships with other departments
· Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed
· Understands and follows work rules and procedures
· Follows attendance and punctuality standards and adheres to timekeeping standards including recording time of arrival, departure and breaks for self and subordinates
· Follows lawful directions from supervisors
· Follows the Company Code of Business Ethics and Conduct
· Upholds the company’s non-disclosure and confidentiality policies and agreements
· Attends company meetings as required
· Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy
· Other duties as assigned
West Region Director of Parts Requirements:
Required Education and Experience
High school diploma or equivalent. 3 - 5 years of Parts experience or equivalent combination of education and experience.
West Region Director of Parts Education and Experience·
· Bachelor's degree (B.A.) from four-year college or university
· Three to six years related experience and/or training; or equivalent combination of education and experience
PTG - ADMIN
