The Customer Fulfillment Coordinator will function as a Customer Service Expert for the Parts North America order management team within the GE Vernova Services Operations organization. In this role you will utilize your experience and expertise to solve problems, develop customer relationships, take ownership of parts fulfillment deliverables, and affect short-term and long-term business goals.
Roles and Responsibilities
Focus on customer parts fulfillment through order cycle; working quickly, accurately, and effectively to resolve customer issues.
Interface with internal & external customers on a daily basis to meet fulfillment needs for orders; meeting quarterly sales and cash targets and customer deadlines.
Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial and Field Teams).
Manage Order-to-Remittance (OTR) for internal customers with New Unit Spares, Transactional Customers (TX) and Contractual Services Agreements (CSAs) fulfillment request.
Act as the voice of the customer for escalations relating to orders and parts delivery.
Manage shortages and returned material while supporting the business inventory & quality strategy.
Enhance and maintain internal and external customer relationships.
Support system enhancements and key initiatives that affect parts fulfillment operations.
Provide clear & detailed quote/ order management communication to all affected stakeholders across the life cycle of the order.
Understand affected order management Performance Indicators – as critical measures of parts fulfillment excellence.
Manage & maintain accurate order data quality across the life cycle of order.
Required Qualifications
Desired Characteristics
Relocation Assistance Provided: No
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.
