Job Description

General information

Reference number

2026-3739

Profile

Technical & Services - Technical & Services - Parts & Service Assistant

Position title

Parts Counterhand M/F

Contract

Unlimited-term contract

Contractual hours

Full-time

Mission description

The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:

• Matric / Grade 12 as minimum qualification plus proven experience and success in parts sales in the material handling or related industry; minimum of 3 - 5 years’ experience
• Code 8 Driver’s license
• Experience in and understanding of counter sales functions.
• Understanding and working knowledge of Kerridge system
• Advanced / Expert Computer literacy in MS Outlook, Word and Excel

Knowledge requirements:

• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of quality control processes, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Knowledge of mathematical principles, statistics, and their applications.
• Knowledge of economic and accounting principles and practices and the analysis and reporting of financial data.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of quality control processes, costs, and other techniques for maximizing the effective storage and distribution of products (equipment and parts)
• Knowledge of the English language as business communications medium – spelling, grammar, rules of composition, language structure, etc.

General:

• Costing skills
• Dedication to service excellence in every aspect of work carried out, strong focus on internal and external customer service
• Ability to take customers through the sales process; must have the experience and skill to structure and present parts sales solutions at all levels in an organisation; ability to manage an account on all levels
  Ability to interpret product differentiators and leverage the company’s product / service competitive edge
• Strong financial / numerical ability; sound understanding of business and economic principles; must be able to do accurate calculations on a financial calculator
• Sound knowledge of developing new business / targeting and converting new accounts
• Proven entrepreneurial skills (adding value by doing business smartly and efficiently) & development, communication and implementation of sales strategies
• Strong decision-making skills & ability to use initiative and assume responsibility
• Highly developed prioritising and multi-tasking skills; must be proactive with a strong sense of urgency; problem solving and decision-making skills; must be able to function effectively under pressure
• Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative; deadline and results orientated
• Must be a team player with the

Profile

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

• Perform overall sales function of parts and aftermarket product sales to external and internal clients
• Answer customers' questions about products, prices, and availability.
• Timeously and accurately prepare and distribute quotes.
• Provide pricing guidelines and discounts pertaining to specific service agreements / major clients.
• Maintain accurate records, using automated systems.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Collaborate with colleagues to exchange information such as selling strategies and marketing information.
• Read catalogues, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Responsible for stock takes – perpetual and bi-annual.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or process credit notes.
• Responsible to prepare and distribute scheduled (monthly, weekly, and daily) and ad-hoc reports as might be requested by department manager accurately and timeously
• Responsible for timeous and accurate execution of all administrative duties related to this position.
• Responsible for standby duties
• Responsible for stock take exercises
• Overall responsibility to ensure quality of interaction with and customer service and support levels to internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance)

Job location

Job location

Africa, South Africa

Location

East London

Applicant criteria

Education level

1 - Matric

Experience level

4 to 6 years