Job Description

General information

Reference number

2026-3690

Profile

Technical & Services - Technical & Services - Parts & Service Network Coordinator

Position title

Parts Counterhand M/F

Contract

Unlimited-term contract

Contractual hours

Full-time

Mission description

The primary objective of the Parts Counter Salesperson is to sell spare and replacement parts and equipment to external clients, as well as internal workshops; to process information, records, orders, stock levels, accuracy of stocks and to maintain, evaluate and continuously improve policies, procedures, standards and processes for the parts sales function.

The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:

• Matric / Grade 12 as minimum qualification plus proven experience and success in parts sales in the material handling or related industry; minimum of 3 - 5 years’ experience
• Code 8 Driver’s licence
• Experience in and understanding of counter sales functions.
• Understanding and working knowledge of Kerridge system
• Advanced / Expert Computer literacy in MS Outlook, Word and Excel

Profile

Knowledge requirements:

• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of quality control processes, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Knowledge of mathematical principles, statistics, and their applications.
• Knowledge of economic and accounting principles and practices and the analysis and reporting of financial data.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of quality control processes, costs, and other techniques for maximizing the effective storage and distribution of products (equipment and parts)
• Knowledge of the English language as business communications medium – spelling, grammar, rules of composition, language structure, etc.

General:

• Costing skills
• Dedication to service excellence in every aspect of work carried out, strong focus on internal and external customer service
• Ability to take customers through the sales process; must have the experience and skill to structure and present parts sales solutions at all levels in an organisation; ability to manage an account on all levels
• Ability to interpret product differentiators and leverage the company’s product / service competitive edge
• Strong financial / numerical ability; sound understanding of business and economic principles; must be able to do accurate calculations on a financial calculator
• Sound knowledge of developing new business / targeting and converting new accounts
• Proven entrepreneurial skills (adding value by doing business smartly and efficiently) & development, communication and implementation of sales strategies
• Strong decision-making skills & ability to use initiative and assume responsibility
• Highly developed prioritising and multi-tasking skills; must be proactive with a strong sense of urgency; problem solving and decision-making skills; must be able to function effectively under pressure
• Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative; deadline and results orientated
• Must be a team player with the ability to contribute to a positive team environment, to contribute to building common ownership of commitment to group goals, shared vision and problem-solving; must be committed to building relationships within all levels of our organisation
• Ability to adapt to and accept change, new ideas, new challenges
  Proficient in MS Outlook, Word, Excel and PowerPoint
• Must be of sober habits, have high energy levels and general good health
• As this position is part of a team that service a specialised industry and client requirements a

Job location

Job location

Africa, South Africa

Location

Gate No 5, Kempston Road, Sidwell, Gqeberha

Applicant criteria

Education level

1 - Matric

Experience level

4 to 6 years

Languages

English (Professional)