Job Description

Help Customers Get What They Need—And Keep Parts Moving

Location: Portland, ME Pay: $27.27–$38.13 per hour (based on experience) Schedule: Full-time

Why Join Milton CAT

This isn’t just a counter role—and it’s not just warehouse work. It’s a hybrid position where you’ll be part of the full parts operation—helping customers, supporting technicians, and keeping inventory moving. If you like variety, staying active, and being part of a team that keeps everything running, this role is a great fit. Here’s what makes it stand out:

• Variety in Your Day
  • Split your time between customer interaction and hands-on warehouse work
  • No sitting at a desk all day—or doing the same task all shift
  • A role that keeps you engaged and moving
• Make an Impact Across the Operation
  • Help customers and technicians get the right parts
  • Support shipping, receiving, and order fulfillment
  • Play a key role in keeping jobs moving and equipment running
• Team-Oriented Environment
  • Work closely with parts, service, and warehouse teams
  • Strong collaboration and clear communication
  • Everyone working toward the same goal
• A Place People Stay
  • Privately held, stable, and growing since 1960
  • Long-tenured workforce across departments
  • Consistent, year-round work
• Work with a Leading Brand
  • Caterpillar—one of the most recognized brands in the industry
  • Access to strong systems, tools, and training

Responsibilities

What You’ll Do

In this hybrid role, you’ll support both customer-facing parts operations and warehouse fulfillment:

Parts Counter Responsibilities

• Assist customers at the counter and over the phone
• Process orders, quotes, backorders, and returns
• Research and identify parts using internal systems
• Handle transactions and payments accurately
• Resolve customer questions and support service teams

Warehouse Responsibilities

• Pick, pack, and prepare orders for shipment
• Receive and stock incoming inventory
• Operate forklifts, pallet jacks, and warehouse equipment
• Use RF scanners and WMS systems to track parts
• Assist with customer pickups and inventory counts
• Assemble hydraulic hoses, including cutting, fitting, crimping, and operating hose assembly equipment

Qualifications

What You Bring

• High school diploma or GED
• Strong communication and customer service skills
• Ability to stay organized and work in a fast-paced environment
• Basic math and computer skills
• Ability to lift up to 75 lbs (50 lbs unassisted)
• Team-oriented mindset with a strong work ethic

(Parts experience, warehouse experience, or mechanical knowledge is a plus)

What You Get

• Competitive Compensation
  • Hourly pay based on experience
  • Consistent, full-time schedule
• Comprehensive Benefits
  • Medical, dental, and vision insurance
  • Paid time off + paid holidays
  • 401(k) with competitive retirement plan
  • Life & disability insurance
• Career Growth Opportunities
  • Training across both parts and operations
  • Tuition reimbursement (after 1 year)
  • Opportunities to move into parts sales, service, or leadership roles
• Additional Perks
  • Employee referral bonuses
  • Safety and wellness programs
  • Stable, growing company

Who Thrives Here

• People who enjoy variety and staying active throughout the day
• Individuals who like working with both customers and hands-on tasks
• Team players who want to be involved in the full operation
• Detail-oriented workers who take pride in accuracy and efficiency
• Candidates looking for a long-term career path with growth opportunities

About Milton CAT

Milton CAT is the exclusive Caterpillar dealer across the Northeast, supporting construction, power generation, and industrial customers. With 1,600+ employees across 16 locations, we combine the strength of a global brand with a culture built on teamwork and long-term careers.

Ready for a Role That Keeps You Moving—and Growing?

Apply today and build your future with Milton CAT.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug testing are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.