Job Description

Parts Counter Sales Representative Holt CAT is the largest Caterpillar dealership of heavy equipment in the US. We have a Parts Counter Sales Representative position available in Texarkana, Texas. The hours are Mon-Fri - 7 AM-5 PM and rotating on-call after service. This position is responsible for the sale of CAT parts to customers over the phone, via fax, e-mail, or in person. Serves as customer service point of contact for parts customers. Responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. Must demonstrate effective use of influencing and collaborative skills. In this role, you would handle cash transactions, travel up to 30%, and work in various conditions (parts counter and or warehouse).

Essential Functions:

• Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction.

• Participate in all sales programs sponsored by Holt and the dealership manufacturer that promote sales through incentives, and meet or exceed specified objectives as measured by program administrators.

• Ensure that product information systems are kept current and new product information is updated.

• Assist customers by responding to after-hours call-out needs by being available for after-hour calls on a rotating basis.

Knowledge, Skills, and Abilities:

• Demonstrate well-organized skills
• Demonstrate good phone and people skills
• Must be proficient with computers. Experience with a computerized parts management system is highly desired
• Must be capable of working in a fast-paced environment
• Demonstrate excellent attention to detail
• Must have excellent attendance and work performance
• Must be self-motivated with a high commitment to completing tasks in a timely manner

Education and Experience:

• Minimum 2 years of customer service experience required; Parts store experience highly desired
• Must have a valid driver's license
• Must be able to obtain forklift certification