Job Description
Job DetailsJob Location: Buick GMC - Canton, OH 44720Salary Range: $50,000.00 - $90,000.00 Base+Commission/yearJob Title: Automotive Parts Counter Sales Representative (GM Experience Preferred)
Employment Type: Full-Time
Job Category: Parts / Fixed Operations
Location: Ron Marhofer Buick & GMC in North Canton, Ohio
Reports To: Parts Manager
Company Overview
At Ron Marhofer Auto Family, we have proudly served Northeast Ohio since 1919. As a 3-Time Dealer of the Year, we are committed to delivering world-class experiences to our customers and our team members.
We believe the best candidates align with our core values:
World-Class Experience
Commitment to Excellence
Teamwork
Trust & Respect for the Individual
Continuous Improvement
We invest in our people through strong leadership, modern facilities, and industry-leading benefits.
Position Summary
The Automotive Parts Counter Sales Representative is responsible for providing exceptional service to both internal service technicians and external retail/wholesale customers. This role requires strong product knowledge, efficiency, and accuracy in parts lookup, ordering, and inventory management.
The ideal candidate has previous dealership parts experience, with General Motors (GM) knowledge strongly preferred, and thrives in a fast-paced, process-driven environment.
Essential Duties & Responsibilities
Assist retail, wholesale, and internal customers with parts inquiries and purchases
Accurately identify parts using OEM catalogs, EPC systems, and VIN decoding
Maintain efficient parts ordering, receiving, and stocking processes
Ensure proper pricing, invoicing, and documentation for all transactions
Collaborate closely with service advisors and technicians to support workflow
Monitor and maintain inventory levels, including special orders and backorders
Follow all GM parts procedures, dealership policies, and compliance standards
Maintain clean, organized, and customer-ready parts counter and inventory areas
Upsell related parts and accessories to maximize customer value and dealership profitability
Deliver a world-class customer experience with every interaction
Required Qualifications
Previous automotive dealership parts counter experience (REQUIRED)
General Motors (GM) parts experience preferred
Strong understanding of parts lookup systems and dealership workflows
Ability to read and interpret parts diagrams and technical data
Excellent communication and customer service skills
close attention to detail and strong organizational skills
Ability to work efficiently in a fast-paced environment
Basic computer proficiency (DMS, EPC, inventory systems)
Preferred Attributes
Approachability: Works collaboratively with team members and supports dealership operations
Process Orientation: Follows established procedures while identifying opportunities for improvement
Strong sense of urgency and accountability
Team-first mindset with a focus on results
Compensation & Benefits
Competitive base compensation + performance opportunities
Top-tier health, dental, and vision benefits
Paid holidays
401(k) with company match
Employee discounts on vehicles, parts, and service
Uniform credit provided
Ongoing training and career advancement opportunities
Work Schedule
Full-Time
5-Day Work Week
No Nights
Every Sunday Off
Join a Winning Team
If you are an experienced automotive parts professional looking for a stable, high-performing dealership with strong leadership and work-life balance, we want to hear from you.
Apply today and become part of a team that delivers excellence every day.
QualificationsRequired Education:
- High School Diploma or GED
Required Experience:
- 1+ years of Dealership Parts Counter Sales experience
Required Skills and Abilities:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Knowledge of automotive parts and systems
- Proficiency in using parts lookup software and computer systems
- Ability to handle cash and credit transactions accurately
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Ability to upsell and cross-sell products
- Professional phone etiquette
