Job Description

Parts Counter Specialist

The Parts Counter Specialist plays a critical role in delivering exceptional customer service while supporting parts sales, inventory accuracy, and operational efficiency. This position requires strong product knowledge, technical aptitude, and the ability to build lasting relationships with both customers and internal teams.

Core Competencies

Collaboration & Teamwork

• Maintains a positive, professional attitude in all interactions
• Builds strong working relationships across departments
• Communicates with tact, respect, and professionalism
• Actively supports teammates and contributes to team success
• Addresses and helps resolve workplace challenges constructively

Customer Experience

• Delivers prompt, courteous, and solutions-focused service
• Effectively manages challenging or high-pressure customer situations
• Follows through on commitments and ensures customer satisfaction
• Seeks feedback to continuously improve service quality

Technical & Job Knowledge

• Demonstrates strong understanding of parts systems, processes, and products
• Understands how the role impacts broader business operations
• Learns quickly and applies new knowledge effectively
• Stays current on product updates, systems, and industry trends
• Works independently with minimal supervision

Technology & Systems

• Utilizes dealership systems and tools to maximize efficiency
• Adapts quickly to new technologies and platforms
• Maintains up-to-date technical skills and certifications
• Troubleshoots basic system or process issues as needed

Training & Development Path

0–3 Months (Foundation)

• Complete onboarding and required safety training
• Learn dealership systems, parts lookup tools, and workflows
• Shadow experienced team members at the counter
• Begin Kubota and Stihl required training programs
• Develop basic product knowledge and customer interaction skills
• Understand inventory processes and daily operations

3–6 Months (Proficiency)

• Independently assist customers with standard parts requests
• Demonstrate accuracy in parts identification and order processing
• Continue and complete required manufacturer trainings
• Build familiarity with inventory management and stocking procedures
• Strengthen problem-solving skills for customer needs
• Begin contributing to team efficiency and workflow improvements

6+ Months (Advanced Performance)

• Operate independently with strong product and system knowledge
• Handle complex customer requests and technical inquiries
• Serve as a resource for newer team members
• Identify opportunities to improve processes and customer experience
• Maintain full compliance with Kubota and Stihl training requirements
• Consistently meet or exceed performance expectations

Requirements

Minimum Qualifications

• High school diploma or GED required
• 2+ years of experience in parts counter sales or related field
• Completion of required Kubota Parts training
• Completion of required Stihl Parts training

Physical Requirements

This role requires regular physical activity, including:

• Lifting, carrying, pushing, and pulling (up to 60+ lbs occasionally)
• Frequent reaching, handling, and keyboarding
• Standing, walking, and sitting throughout the workday

Work Environment

• Exposure to shop and warehouse conditions, including dust, noise, fumes, heat, and cold
• Combination of indoor counter work and warehouse movement
• Condition is generally safe and controlled, with occasional exposure to environmental elements

Schedule & Attendance

• Full-time position
• Standard schedule: Monday–Friday with rotating Saturday shifts during harvest seasons
• Attendance is essential to support business operations and customer needs

Safety Expectations All employees are responsible for maintaining a safe workplace by: