Job Description

• Accurately record and process phone, email, and walk in orders.
• Accurately enter and maintain orders in the parts system (D365, ExFlow), monitor “tiles” which show transactions in process and action accordingly.
• Communicate with customers, vendors and service departments on a regular basis.
• Collaborate with warehouse and other business partners with efficiency and courtesy.
• Use reference materials including books, microfiche, online resources, schematics
• Investigate inquiries, issues and concerns and communicate the results accordingly.
• Process and follow through with sales, credits, and all back orders.
• Maintain counter sales promotional material.
• Secure and record payments for all COD customers.
• Initiate additional sale opportunities.
• Ensure workplace safety.

RECOMMENDED QUALIFICATIONS:

• Parts Counter experience required.
• Proven customer service experience in person or via telecommunication.
• Ability to work in a fast-paced environment and handle a high call volume.
• Ability to work on a team.
• Bilingual, a plus.
• Mechanical/Parts knowledge preferred.
• Excellent communication and selling skills.
• Strong organizational skills and attention to detail.
• Strong computer skills, experience utilizing MS Office programs.
• Ability to investigate and follow through discrepancies.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.