Job Description

Location: Irving, TX (On site) | Type: Full Time | Hourly + Commission (Starting at $50,000+) | Schedule: Monday - Friday (Some Saturdays Required)

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

As Parts Counter, you’re one of the most important team members at Norm Reeves Hyundai/Genesis in Irving.You’re responsible for assisting guests primarily through the shop, and even on the phone or online.You’ll provide an exceptional guest experience by pulling and filling orders, organizing inventory, keeping current on new products and product updates and communicating with our internal team, external vendors and guests in a friendly, professional and efficient manner.

What You’ll Do:

• Inform customers of companion part requirements and specials, ensuring the customer is expose to the full product line
• Notify Parts Manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside sources and submit emergency order if necessary
• Notify Service Advisor when special order parts are received
• Follow-up on back-ordered parts
• On a weekly basis, verify will-call and back-order files as well as vendor returns, and stock items not picked up
• Assist outside sales representatives with their orders
• Ensure all internal requests for parts are billed on service repair order
• Maintain organized records of repair orders, invoices, insurance estimates and special order parts
• Assist Parts Manager in maintaining a lost sales tracking program.

What You’ll Need:

• Previous parts sales experience required
• At least 1 year of dealership experience preferred
• Full-time availability. You’ll also need to be at least 18 years old
• A valid driver’s license and acceptable driving record
• Excellent follow up skills, frequently communicating inventory and availability of parts
• A professional appearance and work ethic
• Excellent organizational and customer service skills
• Ability to multi-task in a fast-paced environment

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts

Tips for a Successful Application & Interview Process:

• Bring Your Best Resume– Upload your most recent version so we can see all you've accomplished

• Dress to Impress– First impressions count. Dress professionally and bring your authentic self

• Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key