Tyto Athene, LLC

Parts Correspondent - San Antonio

Tyto Athene, LLC  •  Schertz, TX (Onsite)  •  1 day ago
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Job Description

Malin Parts Correspondents play the important role of fulfilling parts requests for a variety of material handling equipment, most commonly forklifts. Parts requests may come from Malin Technicians (who are fixing equipment and replacing parts) or our external customers who need a part for their piece of equipment. Parts Correspondents use people, administrative and organizational skills to ensure the best possible experience for our other Malin departments and customers. Malin is a distributor of Raymond lift truck equipment, so Parts Correspondents will source parts for both Raymond equipment, as well as other makes/models of lift trucks.

Essential Functions include

  • Receipt of parts requests from Malin employees or external customers from a variety of ways –
    • Web-based through our Zendesk system and Parts Que
    • Phone call and/or email
  • Review requests to ensure accuracy and completion of information needed to process request
    • Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details
    • Provide Malin employees or customers with pricing information and availability
    • Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies
  • Source both Raymond parts and other makes of equipment via –
    • Raymond parts online catalogue
    • Other catalogues of parts for other makes of equipment
  • Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers’ orders
    • Status work orders appropriately
    • Add detailed notes
    • Ensure appropriate packing/shipping methods

Required Knowledge, Skills and Abilities:

  • People Support – approachable with a reputation of providing stellar support for other departments and customers
  • Written and verbal communication skills – ability to compose detailed and professional correspondence and communicate via phone call in a clear, helpful manner
  • Organized with prompt follow-up – must be able to take ownership of a request within a timely manner, provide status and follow-up and close out the request in its entirety
  • Problem solving and research – must be comfortable utilizing online and computer-based information, catalogues, and web-based resources to provide outside-of-the-box solutions
  • Safety-oriented – demonstrated ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage
  • Microsoft Office & 365 – intermediate skills in Outlook, Excel, Word and Teams

If you have ANY of the following... let's talk!

  • Min. one year customer service experience
  • Savvy internet research skills
  • Intermediate Microsoft Outlook experience
Tyto Athene, LLC

About Tyto Athene, LLC

At Tyto Athene, we help turn Data to Dominance. As a trusted mission partner to defense, intelligence, and civilian agencies, we deliver secure, mission-critical technology solutions that enhance resilience, accelerate decision-making, and ensure national readiness.

Tyto provides the advanced networking, cybersecurity, and mission IT capabilities of a large company with the speed and agility of a mid-sized partner. Our hands-on approach, deep technical expertise, and customer-first mindset ensure rapid outcomes and long-term success. Whether modernizing networks, strengthening cyber defenses, or integrating secure communications, we help customers stay ahead of evolving threats and mission demands.

We work side-by-side with our customers—at the edge and in real time—to turn complex data into actionable insights. This enables information dominance across operational and informational environments, where speed, accuracy, and security are essential.

Our skilled workforce brings decades of federal mission experience, and our commitment to innovation and accountability drives us to deliver solutions that are secure, adaptable, and mission-focused. We bridge the gap between legacy systems and future-ready technologies to help customers succeed in a rapidly changing world.

With a strong track record of supporting critical missions, Tyto empowers government agencies to modernize securely, act decisively, and operate with confidence. We don’t just deliver technology—we deliver mission enablement.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Reston, Virginia
Year Founded
2018
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