Job Description

Join the Work Happy, Drive Happy Movement at Chapel Hill Tire!

Do you thrive in hands-on environments where teamwork, growth, and great service drive everything you do? Join the Fast Lane as a Service & Parts Coordinator with Chapel Hill Tire today!

We’re looking for a driven, detail-oriented, and dependable Service & Parts Coordinator who takes pride in their work, supports their teammates, and helps keep our shops running smoothly.

At Chapel Hill Tire, we believe in real growth and opportunity, not just buzzwords. All of our management team is grown from within, and training and development are always at your fingertips. If you’re ready to roll up your sleeves, learn the ropes, and grow into a high-performing leader within our expanding family of shops across the Triangle, this could be the career move you’ve been waiting for.

This is an incredible opportunity to grow, both personally and professionally in a place where your work truly matters!

What You’ll Do

Under the general supervision of the Store Manager, the Service & Parts Coordinator supports our technicians and service advisors to ensure repairs are completed efficiently, accurately, and on time. You’ll play a key role in keeping operations running smoothly and in delivering an outstanding customer experience.

Key Responsibilities:

• Serve as the connective link between technicians, service advisors, and vendors to keep the shop running efficiently.
• Coordinate parts sourcing, ordering, and delivery to ensure timely, accurate repairs.
• Support technicians and advisors by maintaining clear communication, complete repair documentation, and proper workflow organization.
• Build and maintain strong relationships with local suppliers to secure quality parts that meet our 3-year/36,000-mile warranty standards.
• Monitor inventory accuracy, process core returns, and help set optimal stock levels.
• Resolve parts and procurement challenges quickly to minimize repair delays.
• Participate in ongoing training and development to strengthen product knowledge and prepare for leadership growth.
• Develop accurate repair estimates using company pricing and technician input.
• Ensure parts availability, verify cost margins, and estimate repair completion times for service advisors.
• Review service paperwork to confirm all diagnostic time and repair details are properly documented
• Minimize repair delays by proactively resolving parts availability or procurement issues.
• Establish and maintain strong relationships with local suppliers for non-stock parts.
• Match customer needs with appropriate services and products to maximize satisfaction and sales.
• Enter all used parts into the system for accurate inventory management and invoicing.
• Tag and process all cores from remanufactured product jobs properly.
• Collaborate with technicians and shop staff to maintain effective communication and workflow.
• Monitor and report on inventory levels, assisting in setting optimal stock quantities.
• Perform monthly physical inventory checks to ensure accuracy with system records.
• Complete ongoing supplier training and maintain all required certifications.

What We’re Looking For

• Integrity, initiative, and dependability.
• Strong attention to detail and organizational skills that crown you the workflow wizard!
• Excellent communication and team oriented mindset.
• A genuine desire to learn, lead, and grow within a fast-paced, supportive team.

Why Chapel Hill Tire?

This is more than a job, it’s a launchpad to build a career you’re proud of! When you’re ready to think beyond the day-to-day, you’ll find we’re just as committed to helping you build a strong, stable future - both personally and professionally.

We believe clear communication and collaboration are key to building strong relationships across our teams. Because we think a job should lift you up, not wear you down! Here, you get paid training, real career growth, a supportive team, and a work life balance!

In addition to reviewing resumes, qualifications, experience, we utilize the Culture Index, a powerful tool that helps us understand how to best connect and work with one another & identify overall fit. (You will receive a link to your email after submitting your application)

We are looking for a Parts Coordinator Who Can Torque the Talk! If that sounds like you, be sure to apply today!

Requirements

Education and/or Experience Must meet or exceed standards set by the industry recognized trade organizations. High School diploma or GED required. Knowledge of the automotive and parts industry is a necessary.

License/Certification Valid Driver’s license required.

Language Skills Ability to exercise excellent communication, organization, time management and listening skills in English. Spanish-English bilingual is nice-to-have but not required.

Computer Skills Familiarity with parts ordering systems preferred, but experience with other types of customer service and retail software is also great. Technologically savvy, with the ability to maneuver through websites to gather quote information.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with all types of situations that might arise. Ability to manage priorities and be able to adapt to meet the diverse needs of our customers. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. An above-average mathematical mind.

Benefits

· Unlimited paid training & certifications

· No nights, weekends, or holidays (We are Mon-Fri 8-5!)

· Paid Time Off & paid holidays & bereavement leave

· Health, Dental, Vision, ST & LT Disability, FSA & more elective benefits to choose!

· 401K company match & profit sharing

· Company-paid life insurance & paid parental leave

· Uniforms provided

· In house leadership development programs with room to grow in a values-driven company

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

Join our award-winning team, Full-Service Car Care and Repair! Wherever You Drive, We’re Nearby – We have 13 Convenient Triangle Locations across Chapel Hill • Durham • Raleigh • Apex • Cary • Carrboro

Similar role titles include: Parts Coordinator, Parts Specialist, Service Support Coordinator, Shop Operations Assistant, Service Department Coordinator, Automotive Parts Advisor, Parts & Service Associate, Inventory Control Specialist, or Auto Repair Parts Manager.