Job Description

To exceed customer expectations by securing parts for our customers on a timely basis and in the most efficient way. Provide quality technical support to our external and internal customers and other departments.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provide the best quality parts, customer service and technical support in our industry.
• Execute business system policies and processes thru accurate order entry.
• Process stock, emergency and special orders as required.
• Maintain an accurate supplier and parts database.
• Work in a team atmosphere supporting the goals and objectives of our department and company.
• Provide technical support and research for internal and external customers.
• Responsible for maintaining accurate inventory levels and business system integrity.
• To research customer requirements through the use of various mediums including microfiche, business systems, iParts, technical inquiries, manuals, the internet and various other resources.
• Project a courteous and professional image at all times.
• Maintain a safe and non-hazardous work environment.
• Follow all department and company policies and procedures.

OTHER DUTIES AND RESPONSIBILITIES

• Build strong customer relationships
• Promote products and services offered by Carolina Handling.
• Perform other duties as assigned by manager/supervisor.
• Support the Parts Departments Vision and promote a culture of continuous improvement.

KNOWLEDGE, SKILLS AND ABILITIES

• Minimum of High School Diploma or equivalent.
• Excellent communication skills: written, verbal and listening.
• Basic sales mindset or previous sales experience
• Basic technical skills and/or material handling background.
• Strong desire to exceed customer’s expectations.
• Must possess demonstrated excellent customer service skills.
• Must exhibit detail orientation.
• PC / Mainframe experience.
• Excellent time management and organizational skills.
• Basic understanding of all office equipment i.e.: computer, fax machine, copier, microfiches, multi-line phone; 10 key calculator, and filing systems.
• Proficiency with Microsoft Office Products – Excel, Word, Outlook