Job Description

🌍 Who are we?

Operating across Europe and Asia, WeMaintain specialises in the maintenance and modernisation of lifts, escalators, automatic doors and fire safety systems, combining hands-on technical expertise with technology and data.

Our approach is built on a simple belief: maintenance can be more reliable, transparent and effective when teams have the right tools, the autonomy to make decisions and a clear understanding of what's happening across the equipment they look after.

Since 2026, Otis has been our majority shareholder. WeMaintain continues to operate independently, retaining its own organisation and culture while benefiting from additional resources to support our growth.

Three core values guide the way we work every day:

• Care (looking after others): treating colleagues and customers with respect, consideration and a genuine sense of responsibility.
• Grit (determination): seeing things through with high standards, commitment and perseverance.
• Uniqueness (being different): embracing different perspectives, fresh ideas and new ways of doing things.

Our ambition is to raise the standards of maintenance, alongside the people who make it happen every day.

👀 About the Role

At a glance

• Salary: £28,000–£32,000 per year
• Contract: Fixed-term, 12 months
• Contract Start Date: January 2027
• Hours: Monday to Friday, 8:00–17:00
• Area: London, Hybrid (3-4 days in London Office per week)

We’re looking for an organised Parts Coordinator to join us on a 12 month fixed-term contract, while a colleague is on maternity leave. Although this is a maternity cover role, you will be a full part of the team from day one. You will receive support and training that will help you grow your career.

When a lift is out of service, getting the right part to the right engineer quickly is often what decides how fast it’s back up and running. You’ll be the link between our engineers, suppliers and customers. You’ll make sure parts are identified, ordered, tracked and delivered so repairs happen on time.

The job is more than placing orders. Lifts come from many manufacturers and many generations of technology. Part of the work is pinning down exactly what’s needed, finding it (sometimes for older or obsolete equipment) and keeping everyone updated while it’s on its way. Our digital tools give you the equipment history and repair information you need to do this well.

🔎 What you’ll do

• Process parts requests from engineers and the repairs team, checking part numbers, specifications and quantities before ordering.
• Source parts from manufacturers and third-party suppliers, comparing price, availability and lead times, and find alternatives for obsolete components.
• Raise purchase orders and track them through to delivery, chasing suppliers and fixing delays or wrong deliveries.
• Arrange delivery to sites, engineers or our stores, and make sure urgent breakdown parts get priority.
• Keep engineers, the repairs team and customers updated on order status and expected dates.
• Help prepare repair quotes by getting parts prices and lead times.
• Keep parts, stock and order records accurate in our systems, including goods received, returns and supplier invoices.

👑 Who we’re looking for

An organised, proactive coordinator who likes solving problems, stays calm when several urgent requests land at once, and follows each one through to the end.

What you’ll need

• Experience in a parts, purchasing, logistics, stock control or coordination role
• Strong organisation, with the ability to prioritise urgent requests and manage many orders at once
• Close attention to detail, especially with part numbers, specifications and order records
• Clear, confident communication with engineers, suppliers and customers, by phone and in writing
• Good IT skills, including Excel and ordering or ERP systems
• Persistence when chasing suppliers and solving delivery problems
• Availability for the full 12 month fixed term contract

What would make you stand out

• Experience in the lift, escalator, building services or engineering sector
• Familiarity with lift components or other technical or mechanical parts
• Experience sourcing obsolete parts or finding alternative suppliers
• Experience using an ERP system (e.g. SAP) or a field service management system
• Experience supporting repair quotes
• Experience with stock control or stock checks

💡 What you should know before joining us

• A fixed-term contract: this role is for 12 months
• A fast-paced workload: breakdown parts are often urgent and therefore priorities can change quickly during the day.
• Lots of collaboration: you’ll be in regular contact with engineers in the field, suppliers and the wider operations team.
• Office-based work: London, hybrid working

This role will particularly suit someone who enjoys coordinating, solving problems and keeping lots of tasks moving at once. It may be less suited to someone looking for a permanent position or a role with predictable, routine tasks.

🎁 What we offer

• A role that directly affects how quickly the lifts we maintain get back into service.
• Ownership of your work and the freedom to improve how things are done.
• Digital tools that give you clear visibility of equipment and repair information.
• Experience in a growing business within the lift and escalator industry.
• Opportunities for professional development.
• Salary: £28,000–£32,000 per year.
• A 12-month fixed-term contract based in London.
• AXA Private Health Insurance
• Cycle to Work Scheme
• Employee Mental Health Support
• Employee Referral Programme
• Corporate Discounts via Medicash Extra
• Tech Scheme
• Quarterly social events

🌟 What success looks like in the first few months

Your first Month:

The main focus will be to:

You’ll have found your feet. You’ll know our systems, suppliers and ordering process, and be raising routine parts orders with support from the team.

By Month 3:

We'd expect you to be able to:

You’ll be handling parts requests confidently and on time, keeping engineers updated on delivery dates, and working with our technical team to source non-catalogue and hard-to-find parts.

By Month 6:

You should have:

You’ll own the parts process end to end, from request through to delivery on site. You’ll have a solid working knowledge of lift and escalator components, good relationships with our key suppliers, and be spotting ways to cut lead times and costs.

🎯 Our recruitment process

1. An initial conversation with Rhian, our Senior HR Manager UK – 30 minutes
2. An opportunity to get to know each other, understand your background and expectations, and give you a clear picture of the role and its context.
3. An interview with James, our Managing Director UK – 45 minutes
4. To explore your experience, how you manage competing priorities and how you’d handle sourcing and supplier challenges.
5. Welcome to WeMaintain!

✍️ How to apply

We carefully review every application. We’re not necessarily looking for someone who ticks every single box on a job description, and we know that the strongest career paths aren’t always the most conventional.

We also recognise that women, in particular, can be less likely to apply for a position unless they meet every listed requirement. So, if you’re reading this and thinking, “This role sounds like a great fit, but I don’t quite tick every box”, we’d genuinely encourage you to apply anyway. What matters most to us is what you can bring to the role, how you think, how you collaborate with others and the impact you could have at WeMaintain.

We value diversity in backgrounds, experiences and perspectives, and we’re committed to creating an inclusive working environment. Every application is considered fairly, regardless of background, gender, age, disability, sexual orientation, beliefs or personal circumstances.

To apply, simply click “Apply” and answer a few short questions in the application form. These will help us better understand your experience, expectations and what interests you about the opportunity.