Job Description

The main responsibility of this role is to sell, promote and coordinate Scania Parts within a designated site. This is achieved by focusing on customer contact, building relationships, making quotations that fulfil their demands.

Job Responsibilities

• Liaise with customers
• Serve workshop and counter customers with minimal waiting time
• Responsible for invoicing and return parts
• Sell parts to counter wholesale and retail customers
• Providing correct parts sales, for customers
• Promote parts sales by conducting regular telephone sale
• Provide technicians with parts as required
• Controls storeroom inventory to ensure maximum sales and customer satisfaction
• Handle and resolve customer issues
• Examined returned parts for defects , exchange defects parts or refund money
• Receive approved cheques from customers/credit check customers account

• Responsible for cash sales
• Dispatching of parts, verifying dispatched parts against the invoice and that the invoice is completed accurately and signed
• Ensure outgoing goods documentation corresponds to the relevant documentation
• Assist with stock take
• Keep parts department, clean, tidy and in safe condition
• Perform general parts administration i.e. filing
• Must be willing to work overtime and assist with break downs when required
• When requested carry out other reasonable duties and responsibilities not specifically mentioned in the job description during the course and scope of employment

Applicants must meet these minimum requirements:

• Matric certificate or N3 or equivalent
• Must have MINIMUM of 3 YEARS Experience NOT- NEGOTIABLE
• Previous Experience with parts coordination and sales
• Driver’s license, code 14.
• Medically fit.

Competencies – these will be tested in the interview should you be shortlisted:

• Products and Services
• Sales techniques & negotiation skills
• SHE
• Problem solving
• Using Information Technology
• Good verbal and communication skills
• Teamwork
• Customer Focus and Team Work

Integrity & Compliance

All applications will be treated with full confidentially and will only be made available to the people involved in the recruitment process.

NB Please be advised in order to apply for this vacancy you need to have been employed in your current role for a minimum of 1 year.