Job Description

Black Hills Harley-Davidson® is a full-service Harley-Davidson® dealership and is home to the largest selection of Harley-Davidson® motorcycles, parts, accessories, and MotorClothes® apparel in the MIDWEST! Our inviting store is nestled just west of Rapid City - in the heart of the Black Hills of South Dakota. We're known nationwide for being a premier dealership with Certified Harley-Davidson® Technicians, friendly parts staff, helpful motorclothes associates and a knowledgeable Motorcycle Sales Team that can help you with the purchase of your new Harley-Davidson® or with one of our hundreds of pre-owned motorcycles available. Each year Black Hills Harley-Davidson® plays host to over 100 of the industry's best brands and companies who showcase their products on our 40-acre layout during the world-famous Sturgis Motorcycle Rally which we call “The Rally at Exit 55”.

Responsibilities:

· Greet customers immediately in a professional and friendly manner.

· Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.

· Point out any sales, specials, or new merchandise to customers.

· Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.

· Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)

· Ensure merchandise displays are stocked, clean, and appealing to customers.

· Maintain updated customer mailing lists.

· Become familiar and efficient with all phases of the computer system required for P&A management.

· Interface with Service Technicians and ensure their Parts and Accessories (P&A) needs are being met.

· Assist service technicians in determining parts and accessories requirements for individual jobs.

· Recommend related parts which may be required for a job.

· Take service technicians’ orders for parts and fill them as quickly as possible.

· Supply cost of parts information on repair orders.

· Update inventory control system and parts catalogue.

· Receive and log merchandise into inventory.

· Notify service personnel when special parts or back-ordered parts are received.

· Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.

· Supply parts information on repair orders to Service Manager

Requirements:

· Passion for people and Harley-Davidson brand

· Knowledge of and experience with servicing of motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn.

· Solid understanding of motorcycle front end, suspension, and engine components

· Experience with Point-of-Sale and computerized inventory systems or the ability to learn new technology

· Friendly, outgoing personality

· Skilled at thinking creatively and mechanically in order to determine how to execute the artistic work requested by the customer

· Ability to understand and communicate customer needs to techs

Additional Information

All your information will be kept confidential according to EEO guidelines.