Job Description
Founded in 1960, Liftow is North America's largest Toyota forklift dealership. As Toyota is the world's leading forklift brand, our mission at Liftow is to provide exceptional material handling equipment, products, training, and customer service to our clients. With a deep commitment to our core values, Liftow proudly operates full-service branches across Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland and Labrador, and Prince Edward Island.
Liftow Offers
• Competitive salary
• 3 weeks’ vacation
• Employer paid benefits such as: medical insurance, dental, vision, life insurance and more. You only pay for Disability plans.
• Paid Sick Days
• RRSP Match
• Advancement opportunities
• Extensive hands-on Training program
The Parts Associate assists with the day to day functions of the Parts department by filling parts orders for direct customers and Technicians.
This position description is intended to capture the core responsibilities specific job tasks may vary slightly from branch to branch based on the organization structure and business needs of the area.
Specific Accountabilities
• Answers incoming calls for parts orders or questions
• Assist customers at the parts counter
• Identifies required part(s) needed by customer and process the order
• Ship parts orders to customers
• Receive incoming deliveries, inspect parts and enter in computer for inventory purposes
• Assist with reviewing TrinDocs for quotes to be prepared, parts to be billed and parts to be replenished in truck stock
• Assist with parts quotes as required
• Stocks Road Technician truck inventory
• Issues parts as requested by Technicians
Qualifications
Education & Work Experience
High school completion or equivalent experience and up to 2 - 5 years’ work experience. General knowledge of standard material handling parts and accessories is an asset.
Competencies and Skills
• Planning and organizing skills
• Proficient with MS Excel
• Ability to handle multiple tasks, process large volumes, work well under pressure
• Customer service oriented and a team player
• Maintain accurate records
• Establish cooperative-working relationships with those contacted in the course of work.
Working Conditions
The Parts Associate mainly works in an office setting, with periods of extended sitting.
Physical demands: Ability to lift 25 lbs. Load/unload boxes and pack up parts.
AI Use in Our Hiring Process:
As part of our recruitment process, we may use artificial intelligence (AI) tools to help review applications or support parts of the screening process. Under Ontario’s Employment Standards Act (ESA), AI refers to any machine based system that uses the information it receives to generate outputs such as recommendations or decisions that may influence physical or digital environments.
Whether a specific tool qualifies as AI under the ESA depends on the circumstances, but our commitment remains the same:
All stages of the hiring process are subject to human review, oversight, and final approval. While AI supported tools may assist in certain steps, they do not replace or determine human decision making.
Privacy Policy:
We also take privacy seriously. Any personal information collected during the hiring process is handled responsibly and in accordance with applicable privacy laws.
Equal Opportunity Employer:
Liftow is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
