About Us
Lead. Grow. Transform.
Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.
Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, we are well-positioned to support Australian businesses in new ways.
As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, sales, marketing and specialist staff working at sites across Victoria and interstate regional offices. Crucially, Australia is a key global development hub for Ford, and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide.
Ford Australia’s National Sales Company (NSC), located in Richmond, is the central hub for commercial and customer engagement activities in Australia. Supporting this are our regional offices in Sydney, Brisbane, Adelaide and Perth, with dedicated sales, fleet, service and technical staff providing localised support to Dealers and customers across the country.
Why Ford?
For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car.
These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers.
About the Role
As the Rural Zone Parts and Service Zone Manager, you will be responsible for developing and maintaining the performance of the Dealer Network in the allocated zone via face to face and remote consultation as directed by the business.
This position reports directly to the General Zone Manager and is based at our Nedlands, Perth Office, with regular travel required across Western Australia and South Australia.
Business Growth & FCSD Strategy: Drive YoY growth in service traffic, retention, and revenue through effective activation of the FCSD Service Strategy, marketing campaigns, and service parts commodities.
Sales Maximisation via Service: Maximize sales through service by driving effective utilization of eVRC (Service Triage / Xtime) and increasing Genuine Ford Parts usage.
Parts Revenue & Stock Relevance: Review dealer parts inventory for relevancy, advise on necessary stock adjustments, and monitor sell-in performance against targets.
Dealer Process & Capacity: Drive implementation and ongoing support to enhance Dealer capacity and capability to serve customers consistently.
Vehicle Uptime & DMS Management: Ensure Repair Order (RO) DMS management processes are executed, identify and analyse reasons for vehicle aging, and initiate effective countermeasures with dealerships.
Customer Experience (OneCX): Analyse Service NPS scores and diagnostic feedback to identify friction points, guiding dealers on process corrections and sustaining CX initiatives and service conveniences.
Customer Concern Resolution: Guide dealerships on improving customer handling processes impacting customer satisfaction and monitor corrective action execution.
If you want to be a part of this challenging and rewarding transformation – Apply Now.
Equal Opportunity
Ford Australia is inclusive employer, and all qualified applicants will receive consideration for employment
Candidates must hold full legal working rights in Australia. Verification of work eligibility will be required during onboarding, and any job offer will be subject to the successful completion of a background and criminal record check.
---Applications will close on Tuesday 18 August 2026, however, please do not delay your application as interviews will commence before this date---
Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.
*Ford Motor Company of Australia Pty Limited ACN 004 116 223 ( Ford) is collecting your personal information in order to consider you for a role at Ford.Ford may also collect personal information about you from third parties such as refereess and recruitment agencies for this purpose.Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities.Ford’s privacy policy (available atwww.ford.com.au) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD (13 36 73) or via the contact details set out in Ford’s privacy policy
We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
Privacy Policy: https://www.ford.com/help/privacy/
