Job Description

Parts Advisor - Toyota of Bellingham

General Summary

The Parts Advisor sells parts and accessories to the Service department, New & Used Car Sales departments, independent repair & body shops and individuals. The Parts Advisor assists customers in finding the correct part required for their specific vehicle.

Primary Responsibilities

• Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP
• Support the efforts of all coworkers towards meeting our core values
• Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers
• Comply with Go Auto’s policies and Employee Code of Conduct
• Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company
• Be a leader in your own role and assist others in their growth, development, and sense of community with the team
• Protect the legal and financial welfare of the dealership
• Maintain the utmost legal, moral, and ethical standards with all customers and coworkers
• Attendance at Go University and/or manufacture training

Primary Duties

• Ensure that every customer encounter is prompt, consistent, courteous, and helpful
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealership guidelines
• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
• Answer telephones promptly, courteously, and in a friendly manner
• Process and receipt payments and returns
• Pull purchased parts from stock
• Determine availability and submit an order requested by the customer if the part is not in stock
• Notify customers that ordered parts have been received
• Meet or exceed targets and forecasts
• Meet or exceed CSI and /or NPS result targets
• Assist outside sales representatives with their orders
• Set up orders for daily shipments (delivery or pick-up)
• Verify special orders and back-order files weekly, and return to vendors or restock items that are not required
• Solicit assigned accounts by phone Specific to the Back Counter
• Assist Service Technicians with selecting parts needed for repairs in process
• Order parts not in stock if, after discussion with the Parts Manager, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs
• Notify the Service Department that ordered parts have been received
• Ensure that parts are charged out correctly on ROs and use the parts hardcopy to record part numbers and quantities when too busy to update ROs in the computer
• Ensure that all charge sales are signed by the customers
• Verify and present the customer with the customer copy of the invoice
• When a charge account customer purchase is declined by the computer system, contact the accounts department for clarification and/or approval in accordance with the dealership’s guidelines
• Keep front and rear counter areas clean and uncluttered
• Replenish assigned inventory daily
• Keep current on new products and product updates
• Perform other duties as assigned by management

What We Offer

• Hands-On Growth – Get real training, mentorship, and support to move your career forward. We’ll help you build the skills you need for your next role.
• Employee Investment Program – Earn guaranteed returns of 10% annually, up to 16%.
• up to $30 an hour
• Time off that Counts – Start with 3 weeks after your first year, 4 weeks after 5 years, and 5 weeks after 10.
• Health and Dental – Comprehensive coverage including medical, dental, and a health spending account.
• Career Path Built for You – Ask us about the real success stories of team members who started in this role and grew into leadership positions.

This is intended to be an accurate description of what is expected from the role incumbent at Go Auto. Please note that the duties, responsibilities, deliverables, tasks, and accountabilities associated with the position described above may evolve and change over time and it is subject to adaptation in response to the dynamic nature of our organization and industry. The incumbent is expected to adapt their daily duties in order to fit the current demands of the position.

Go Auto is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law. All employment decisions are based on qualifications, merit, and business needs. For more information regarding the EEOC, please visit: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf