Job Description

Mercedes-Benz of Tacoma

Reports To: Parts Manager

Summary: Assist the parts manager in daily operation by properly specifying, procuring, maintaining and supplying parts and accessories to all customers whether over the counter, through the shop or on the phone.

Essential Duties and Responsibilities

1. Greets external and internal customers in a timely, professional, smiling and friendly manner. Listens actively, providing accurate information and advise.
2. Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner providing high levels of service to internal and external customers.
3. Checks in daily orders, matching up the parts received with the shipping document and order forms, properly securing all received parts. Immediately notifies manager of any discrepancies.
4. Insures that accurate and thorough information is acquired from each customer to accurately specify the requested parts and accessories. Pulls and fills orders from stock.
5. Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product lines.
6. Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. Makes sure all internal requests for parts are billed on service repair order.
7. Maintains current certifications standards; strives to continually increase technical knowledge. Seek new and challenging responsibilities. Keeps current on new products and product updates.
8. Responsible for the overall parts department cleanliness. Including sweeping, mopping, dusting and emptying trash containers.
9. Maybe called upon to carry out the duties of the parts driver.
10. Participates in securing all warranty return parts and cores, factory or aftermarket. Also for arranging parts to be shipped back to the factory or to be scrapped.
11. Participates in physical inventory counting.
12. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
13. Research and suggest necessary information pertaining to parts request, providing accurate time and cost estimates before processing the order.
14. Locates out-of-stock parts from outside source and submits an emergency order if necessary.
15. Notifies the service advisor and the customer when special ordered parts have been received.
16. Pull orders for delivery to shop making sure all parts are tagged with customer names and job number.
17. Follows up on back-ordered parts.
18. Verifies will-call and back-order files weekly and returns to vendors or stocks those items not picked up or required.
19. Assists the outside sales representatives with their orders and concerns.
20. Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
21. Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
22. Sets up orders for daily shipment, delivery or pick-up.
23. Solicits assigned accounts by phone.
24. Logs lost sales on report.
25. Communicates clearly both verbally and non-verbally. Submits concise, complete and clear legible records for both dealership and customer use.
26. Maintains assigned work area, break room, and dressing room in an organized and clean manner. Exhibiting pride inthe work area and dealership.
27. Maintains personal cleanliness, grooming and uniform standards according to dealership guidelines.
28. Arrives at work, takes breaks, and departs work at scheduled times. Accrues overtime only with management authorization.
29. Displays high standard of ethical conduct. Refrains from unethical, dishonest and theft related behavior. Exhibits integrity, adhering to all company policies, including our commitment to ZERO TOLERANCE of discrimination and work place violence.
30. Aligns behavior with the needs, priorities and goals of the organization. Fosters commitment, pride, trust and team spirit.
31. Utilizes supplies and materials in a practical, economical manner. Handles all toxic chemicals and hazardous waste according to the dealerships current policies and procedures.
32. Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
33. Communicates everyday, with direct supervisor if it is necessary to be late or absent.
34. Other job duties as required.

Larson Automotive Benefits:

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits.

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party.

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee. Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.

We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.

Hourly and Salary employees will receive 6 paid holidays each year.

We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment). PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.53 hours of PTO for every 40 hours worked and at 10 years 2.30 hours of PTO for every 40 hours worked.

We offer a vehicle purchasing programs for all the vehicle brands we offer. All you need to do is contact the GM of that dealership to see what options they currently have available.

Requirements

Knowledge, skills and abilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements

listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made

to enable individual with disabilities to perform the essential functions.

**Must have and maintain a current valid drivers license.

Educations and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or

equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure

manuals. Has the ability to write routine reports and correspondence. Has the ability to speak effectively before customers

or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability

Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

What We Offer

Medical and Dental (60 days)

401K Plan

Employer paid Life and AD&D

Employee Assistance Program

Paid time off

Growth opportunities

Paid training

Vehicle purchase programs

Discounts on products and services