Job Description

TEAM UP WITH US!

The Parts Advisor I is responsible for supporting customer uptime, operational efficiency, and branch profitability through accurate parts support, order management, and customer service execution. This role serves as a key point of contact for customers and internal departments by identifying parts solutions, processing transactions, coordinating order fulfillment, and supporting inventory and operational processes.

The Parts Advisor I contributes to overall branch performance through effective communication, technical learning, inventory awareness, and responsive customer support in a fast-paced operational environment.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO

• Deliver exceptional customer service to internal and external customers by responding promptly to parts inquiries, order requests, and operational needs.
• Interact with customers to identify parts requirements, provide parts solutions, process orders, communicate availability, and manage order follow-up activities.
• Support customer uptime by ensuring accurate and timely order processing, fulfillment coordination, and communication throughout the order lifecycle.
• Maintain a clean, organized, professional, and safety-focused work environment in accordance with company 6S standards.
• Develop and maintain working knowledge of warehouse operations, inventory flow, parts applications, and operational processes.
• Utilize DBS, WMS, Caterpillar, WCAT, and related systems to process transactions, research inventory, manage customer orders, and support operational execution.
• Issue, maintain, and process purchase orders, invoices, credits, and related documentation with a high level of accuracy and attention to detail.
• Support inventory integrity through stock verification, parts research, order accuracy, and adherence to inventory control procedures.
• Develop a working understanding of parts accounts, coding structures, pricing, and departmental financial processes.
• Coordinate and communicate effectively with warehouse personnel, service departments, transportation teams, vendors, and leadership to support workflow continuity and customer satisfaction.
• Assist with continuous improvement efforts focused on service execution, operational efficiency, and process consistency.
• Perform additional operational and administrative duties as assigned.

WHAT YOU'LL NEED

• High school diploma or general education degree (GED) required.
• 1+ years of customer service, parts operations, warehouse, heavy equipment, automotive, or related industry experience preferred.
• Ability to work in a fast-paced environment while managing multiple priorities and maintaining accuracy.
• Working knowledge of inventory systems, order processing systems, and computer applications including DBS, WMS, Caterpillar systems, and Microsoft Office programs preferred.
• Strong communication, organizational, and customer service skills.
• Ability to read and interpret parts information, technical documentation, and operational procedures.
• Basic understanding of inventory control, parts operations, and financial transaction processes.
• Ability to work independently and collaboratively within a team environment.
• Basic mathematical and problem-solving skills required for pricing, quantities, and transaction accuracy.
• Ability to pass WorkSteps testing requirements for the position.
• Ability to work overtime, weekends, holidays, or extended hours based on operational needs.
• Valid driver’s license and ability to meet and maintain company driving requirements if operating company vehicles.
• Ability to obtain and maintain forklift certification.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and explosives.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Required travel up to 10%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA