Job Description

About the role

We are looking for Parts Advisor – Commercial Vehicle responsible for providing adequate service to our customers and Service Providers to maximize customer satisfaction. Successful candidates will be responsible also for raising purchase orders and maintaining procurement records.

Location: Hounslow, London area (Fully Office-based)

Tasks & Typical duties/responsibilities may include, but are not limited to, the following:

• Assist customers and technicians with parts enquiries.
• Identify and supply correct parts using electronic catalogues.
• Process orders, quotations, and invoices accurately.
• Maintain inventory accuracy and manage stock levels.
• Promote and sell genuine parts and accessories.
• Coordinate with suppliers to ensure timely parts availability.
• Handle returns, warranty claims, and customer queries.
• Follow health, safety, and company procedures.

Skills and requirements:

• 2-3 year experience in automotive or commercial vehicle parts sales/support;
• Experience of dealing with customers and handling complaints;
• Previous vehicle parts stock control experience;
• Good telephone answering/interpersonal skills;
• Ability to work under pressure, prioritise duties and motivate others;
• Excellent knowledge of Microsoft office, understanding of SAP and WMS (warehouse management system) is a plus;
• Chinese speaking is beneficial.

We offer:

• Performance and experience-based competitive remuneration;
• Scottish Widow workplace pension;
• 25 days paid holidays + public holidays;
• On-site free parking;
• Commute allowance;
• Car Salary Sacrifice Scheme;
• Department & company-wide teambuilding events;
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create a positive impact by joining a diverse and dynamic team 🌏