Job Description

Job title: Parts Advisor

Department: Activate Accident Repair Newcastle

Location: Unit 2, Balliol Business Park, Benton, Newcastle-Upon-Tyne, NE12 8EW

Hours: 40 hours a week

We are looking for a Parts Advisor to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.
**Great career development opportunities – grow with us.

Responsible for supporting the effective operation of the parts department. Excellent organisation and communication skills will help you to plan and coordinate vehicle parts to meet requirements.  

Key Responsibilities:

• Monitor and control resources within the parts department. 

• Work within internal procedures to achieve targets set out by your line manager. 

• Manage daily parts co-ordination of both internal and stock delivered. 

• Update parts ordering system. 

• Make sure all parts delivered to the site are checked off against the parts list for accuracy of order, correct parts, quantity, accidental damage and overall quality. 

• Ensure all relevant documentation for your department is correctly filled out and delivered to the designated departments on time. 

• Carry out monthly stock checks, which reconcile back to usage and suppliers’ invoices. 

• Communicate to the controller and reception any potential delays to a parts order arriving on site. 

• Input all parts delivery information into the Management system, and pass through all paperwork to the accounts department. 

Skills and experience:

• Excellent customer service and communication skills, including by telephone, email and in face-to-face situations.  

• Flexibility dealing with changes in demand, tasks, and processes. 

• Strong attention to detail. 

• Computer literate. 

• Work on own initiative, be proactive and manage customers and workload with little intervention from the management team. 

• Good time management and prioritisation skills. 

Benefits

We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:

• 33 days holiday, including bank holidays
• Quarterly bonus scheme up to £450 per quarter
• Annual pay review
• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
• Enhanced maternity, paternity, adoption and shared parental pay
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• A birthday surprise for everyone

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.

Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1,000 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someone’s bad day better

Our values define how we work with our team members, customers and suppliers:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm - make small improvements often.
• Win together – Be a team player. Win together, learn together, respect each other.