Job Description

Company :

Hastings Deering (Australia) Ltd

About the role:

Hastings Deering is currently on the hunt for a Parts Advisor to join our high performing Customer Care Centre. This a permanent, full-time position located in our Archerfield office

Reporting to the Customer Care Supervisor – Technical, the Parts Advisor is the front‑of‑house contact for customers, handling parts enquiries efficiently while delivering a consistently high‑quality service experience.

This role will involve the following key duties and responsibilities:

• Deliver professional, customer‑focused service across multiple communication channels.

• Process customer orders accurately and efficiently using CAT systems and tools

• Clarify customer needs and provide accurate parts advice and solutions

• Maintain high‑quality data and records across core systems

• Follow all operational policies, procedures and compliance requirements

• Collaborate with internal teams to resolve issues and ensure smooth order delivery

• Support key accounts through clear communication and reliable follow‑through

• Apply sound problem‑solving and commercial awareness to achieve positive customer outcomes

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you’ll benefit from:

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.

• Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.

• Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, including our Employee Assistance Program, Fitness Passport, free health checks, and discounted private health insurance.

• Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.

• Insurance Benefits – Salary continuance insurance.

• On-Site Perks – Free on-site parking.

About you:

• At least 3 years’ experience in a customer service, parts or operational support role

• Year 12 qualification desirable; mechanical or technical background highly regarded

• Proven customer service experience with a focus on building strong, lasting customer relationships

• Comfortable providing parts support using systems, product information and manuals

• Experienced in using CRM and order management systems to support multiple customer accounts

Interested? Here’s What’s Next: 

If you’re interested in growing your career with a large OEM, we’d love to hear from you!
 

📌 Apply Now – click the button below.
📞 Enquiries: 1300 071 618
👤 Contact: Shane Mathers, Talent Acquisition Partner – shane.mathers@hastingsdeering.com.au

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.