Last date to apply:
We are continuously accepting applications
The Technical Services Team supports our Dealer and Retailer channels by resolving issues with our products and warranty. Entry level Parts Administrator position responsible for performing basic level technical product support to Husqvarna Distributors, Dealers, National Accounts and Customers (end user escalations).
What You Need to Know:
· Looking up parts in the Husqvarna system to satisfy customer inquiries
· Basic order entry for Husqvarna customers (business to business)
· Respond to pricing inquiries · Respond to technical questions from internal and external customers such as Distributors, Dealers, National Accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System).
· Technicians are required to remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM (Customer Relations Management System), Web Warranty and written correspondence on a daily basis within department metrics.
· Record details of cases in CRM, as well as actions taken
· Effectively communicate escalations to Customer Care Leadership Team for timely effective resolution.
· Report parts, pricing, IPL (Illustrated Parts List) or manual discrepancies through existing procedures
What We Are Looking For:
· Mechanical aptitude and interest
· Strong written, oral, and interpersonal skills. Ability to communicate information clearly and concisely ensuring customers’ comprehension.
· Basic MS Office skills
· Developed computer navigational and organizational skills.
Can pass typing accuracy test with 25 wpm or more
· Ability to multi-task
· Strong customer service focus
· Exceptional knowledge of Outdoor Power Products and applications
· Experience utilizing the following customer service skills
Importance of the customer and need to build relationships
Solving basic routine issues
Understanding when to escalate issues
Applying existing solutions to meet customer needs
Husqvarna Group is a global leading producer of outdoor power products for forest, park and garden care. Sustainability is integrated into our business. Creating a strong company fit for the future demands the ingenuity and courage of our people, forward-thinking leadership in our organization and the insights of our strategic partners.
Working at our company means being part of our long and proud history. More than 330 years of innovation has shaped the company and contributed to the passion that drives our employees and the company forward. The Group has grown and now includes 12,300 employees in 40 countries and our products are sold in 100 countries under brands such as Husqvarna, Gardena, Flymo, and Orbit Irrigation. The range includes robotic lawnmowers, chainsaws, trimmers, riding lawnmowers and garden irrigation.
With our passion for innovation we continue to shape great experiences!
Do you want to be part of Husqvarna Group and pursue a challenging career in an international environment? Read about our job openings and trainee programs here: husqvarnagroup.com/career
