Job Description

For over two decades, MotoSport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we’ve been driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company, we’re dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us, you’re not just talking to a salesperson — you’re connecting with someone who rides, wrenches, and lives the lifestyle.

As a Parts, Accessories & Shipping Associate at MotoSport.com Roanoke, you'll play a dual role at the heart of our dealership operations — delivering exceptional front-counter service to powersports enthusiasts while keeping our parts, shipping, and receiving functions running smoothly. You'll greet and assist walk-in customers, handle parts requests from the service department, manage special orders, and ensure incoming shipments are accurately received and stocked. The ideal candidate brings a genuine passion for powersports, a customer-first attitude, basic mechanical knowledge of at least one riding segment, and the ability to juggle multiple priorities in a fast-paced dealership environment. This role requires comfort working on your feet, proficiency with Microsoft Office and Google Suite, and the physical ability to lift up to 50 lbs. — all while maintaining the high service standards MotoSport.com is known for.

This position will report into the Parts Manager.

What you get to do:

Customer Sales & Service

• Greet and assist over-the-counter customers in a friendly, professional manner; prioritize walk-in customers, with telephone customers as secondary priority
• Achieve monthly and annual sales goals established by management
• Suggest related items and upsell to ensure customers have everything they need
• Handle parts and accessories requests from the service department
• Notify customers of special order arrivals by phone; follow up by postcard if not picked up within 5 business days; escalate to Parts Manager if still unclaimed

Shipping, Receiving & Inventory

• Receive, inspect, and check in parts and accessories shipments
• Match and staple purchase orders and bills of lading and forward to the Parts Manager
• Stock received items accurately and in a timely manner
• Prioritize and place parts orders to meet service and customer timelines
• Box and ship special orders to customers

General Operations

• Abide by all dealership policies, including general housekeeping standards
• Follow company dress code and maintain a professional appearance at all times
• Maintain positive, collaborative working relationships with all team members
• Perform additional duties as assigned to support the overall success of the department and dealership

What you bring:

• Customer-first mindset with a passion for the powersports industry
• High School Diploma or equivalent required
• Minimum six months of service experience in any industry; customer service background preferred
• Basic mechanical knowledge of at least one powersports segment (Dirt, Street, ATV, Utility ATV, UTV, Cruiser)
• Basic knowledge of powersports soft goods and gear
• Proficient in Microsoft Office (Word, Excel, Outlook) and Google Suite (Drive, Sheets, Docs)
• Strong verbal and written communication skills
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
• Proactive mindset with creative problem-solving skills

Physical Demands & Working Environment

• Ability to lift up to 50 lbs.
• May be required to push and/or balance a 600 lb+ recreational vehicle
• Ability to use a keyboard and computer for extended periods
• Ability to spend the majority of the workday on your feet
• Work environment noise level is occasionally loud

Working Conditions: This associate may be exposed to:

• Battery acid
• Gasoline
• Chemical cleaning materials
• Other toxic materials commonly found in a motor vehicle place of business

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What’s in it for you? Joining Backcountry isn’t just about having a seat at the table—it’s about helping redesign the table entirely. You’ll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer:

• Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
• AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
• Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies

Our interview process:

• 📞 Step 1: If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce Backcountry.
• 🧠 Step 2: You’ll complete a short AI or product-building challenge so we can understand how you approach problems and execution.
• 💬 Step 3: Participate in deep-dive interviews with Backcountry leadership focused on your experience, product mindset, and operational thinking.
• 📩 Step 4: Offer. We’ll move fast for the right candidate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com